Suzanne Benkert
Huntingtown,MD
Summary
Dynamic business owner with proven success at Ready to Walk, LLC, excelling in operations management and client relations. Skilled in building lasting relationships and enhancing customer satisfaction through strategic process improvements. Adept at hiring and training high-performing teams, driving revenue growth, and fostering a positive workplace culture.
Overview
8
8
years of professional experience
Work History
Owner
Ready to Walk, LLC
10.2018 - Current
- Manage day-to-day business operations.
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
- Oversee daily operations, ensuring all tasks are completed accurately and efficiently by team members.
- Increase customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hire train, and manage a high-performing team of employees dedicated to achieving company goals.
- Establish a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Establish foundational processes for business operations.
- Enhance operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluate industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigate challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Generate revenues yearly and effectively capitalize on industry growth.
- Streamline operations to improve efficiency, enabling more time to be spent on strategic planning.
- Foster strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Elevate brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Interact well with customers to build connections and nurture relationships.
- Cultivate and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Office Assistant
Time For A Walk
08.2017 - 10.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Receptionist
Cherrydale Veterinary Clinic
04.2017 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Improved workflow by introducing more efficient document handling and organization practices.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected credit card payments, processed transactions and updated relevant records.
Education
Bachelor of Science - Psychology
Jacksonville University
Jacksonville, FLSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Business management
- Business development
- Client service
- Staff management
- Product branding
- Client engagement optimization
- Hiring and staffing
- Attention to detail
Timeline
Owner
Ready to Walk, LLC
10.2018 - Current
Office Assistant
Time For A Walk
08.2017 - 10.2018
Receptionist
Cherrydale Veterinary Clinic
04.2017 - 08.2017
Bachelor of Science - Psychology
Jacksonville University
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