Summary
Overview
Work History
Education
Skills
Timeline
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Suzanne Bennett

Orange

Summary

Professional with strong background in customer service and conflict resolution. Proven ability to lead teams, drive results, and adapt to changing needs. Skilled in communication, problem-solving, and fostering collaborative environments. Known for reliability and delivering high-impact outcomes in fast-paced settings.

Overview

2026
2026
years of professional experience

Work History

Sales Design Leader

IKEA- Long Beach Plan and Order Point
12.2021 - Current
  • Manage the day to day running of the location which includes opening and closing the store, duty manager tasks, and assisting with any operational concerns that arise throughout the day.
  • Lead, inspire, coach and develop a team of engaged and knowledgeable coworkers.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Cultivated positive relationships with vendors and store partners to deliver timely and cost-effective supply of services and materials.
  • Has extensive systems knowledge of OMS systems, SalesForce, Centiro, Kronos etc.

Customer Resolutions Specialist

IKEA-Costa Mesa
01.2017 - 01.2022
  • Support and develop sales and customer service in an efficient and effective way by providing single point contact to the customer and providing solutions to customer problems.
  • Resolved customer inquiries and issues promptly, ensuring a positive delivery experience.
  • Utilized CRM software to track customer interactions and ensure follow-up actions were executed efficiently.
  • Provide support to the kitchen installation company during customer installations to ensure projects are completed at the highest quality and satisfaction.

Kitchen Installation Services Specialist

IKEA-Costa Mesa
2009 - 01.2017
  • Partnered with service providers, including kitchen installation company, delivery partners and countertop fabricator, to ensure services and installations were completed at the highest level.
  • Assisted with developing solutions and providing feedback on all matters of installation including completeness of orders, planning, timeliness of installation, and any other kitchen customer concerns.
  • Provided training and support to kitchen coworkers in regards to planning and installation services as well as kitchen basics.

Inside Sales and Services Representative

EXPO DESIGN CENTER Store Support Center
01.2007 - 01.2009
  • Supported 34 stores throughout the West Coast and MidWest with the sales of custom product and installation packages.
  • Worked with installers and vendors to ensure accurate quotes and assist customers with understanding their purchases.
  • Reviewed, evaluated and monitored special orders through a computerized system to ensure customers correct specifications.

Home Décor and Flooring Sales Specialist

LOWES HOME IMPROVEMENT
01.2005 - 01.2007
  • Maintained a high level of customer service by being proactive and ensuring problem free installations and associated special orders.
  • Continuously communicated with vendors and installers to obtain updates and critical information regarding customer’s orders.
  • Trained all incoming associates on various computer programs and in depth product knowledge.
  • Utilized all available resources to gather extensive information regarding products and services to help properly qualify customers.

Home Décor Sales Specialist

HOME DEPOT
01.2000 - 01.2005
  • Assisted customers with product selection, placing special orders and installed services.
  • Resolved order and install issues through proactive investigation of issues in a liaison role, partnering with other departments, including the client.
  • Used organizational skills and effective time management to succeed in a semi-autonomous, fast paced environment.
  • Conducted training for new associates on product options and department policies and procedures.

Education

No Degree -

Fullerton College
Fullerton, CA

Skills

  • Relationship building
  • Conflict resolution
  • Motivating teams
  • Task delegation
  • Process improvement
  • Cross-functional collaboration
  • Staff management

Timeline

Sales Design Leader

IKEA- Long Beach Plan and Order Point
12.2021 - Current

Customer Resolutions Specialist

IKEA-Costa Mesa
01.2017 - 01.2022

Inside Sales and Services Representative

EXPO DESIGN CENTER Store Support Center
01.2007 - 01.2009

Home Décor and Flooring Sales Specialist

LOWES HOME IMPROVEMENT
01.2005 - 01.2007

Home Décor Sales Specialist

HOME DEPOT
01.2000 - 01.2005

Kitchen Installation Services Specialist

IKEA-Costa Mesa
2009 - 01.2017

No Degree -

Fullerton College

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Suzanne Bennett