Suzanne Black

• Maintaining and building positive customer relationships by responding quickly to customer service inquiries.
• Managing opening and closing procedures and recommended changes to enhance efficiency of daily responsibilities.
• Working with department managers to significantly raise customer satisfaction ratings.
• Supervising and evaluating approximately 150 associates, enabling them to improve skills, achieve daily objectives and attain advancement.
• Interview, hire and train associates to comply with company policies and procedures. Onboarded a fast track hiring process during Covid Pandemic.
• Effectively coordinate associates to operate as an agile and highly effective team.
• Involved with effective Diplay Planning for upcoming Ad Change and inventory changes.

Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling.expenses.

• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Managed office operations while scheduling appointments for estimates.