Suzanne Blacketer
Keizer,OR
Summary
Driven by a results-focused approach, I excelled at Lab Express, enhancing customer satisfaction and resolving staff conflicts through effective communication and decision-making. My leadership fostered a team adept in multitasking and complex problem-solving, with a strong foundation in phlebotomy skills, significantly improving service delivery and operational efficiency.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work History
Manager/Lead Phlebotomist
Lab Express
10.2015 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Dividing schedules between phlebotomists for draws.
- Routing a map for following day draws.
Pharmacy Technician/ Phlebotomist
Geneva Woods
08.2011 - 09.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Drew blood in client homes. These blood draws were needed in order to dispense a certain medication.
Mobile Phlebotomist
Northwest Mobile
02.2005 - 02.2008
- Organized daily work based on collection priority.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
CNA
Crestview Rehabilitation Center
09.2002 - 02.2005
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
Certified Medical Assisting - Medical Assisting
Concord Career Institute
Portland, ORMt San Jacinto College
San Jacinto, CA 06.1986 - 10.1990
Portland Community College
Portland, OR 09.2008 - 06.2010
High School Diploma -
Elsinore Valley Adult School
Lake Elsinore, CA06.1986
Skills
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Customer Service
- Decision-Making
- Attention to Detail
- Multitasking
- Problem-Solving
- Excellent phlebotomy skills
Timeline
Manager/Lead Phlebotomist
Lab Express
10.2015 - Current
Pharmacy Technician/ Phlebotomist
Geneva Woods
08.2011 - 09.2015
Portland Community College
09.2008 - 06.2010
Mobile Phlebotomist
Northwest Mobile
02.2005 - 02.2008
CNA
Crestview Rehabilitation Center
09.2002 - 02.2005
Mt San Jacinto College
06.1986 - 10.1990
Certified Medical Assisting - Medical Assisting
Concord Career Institute
High School Diploma -
Elsinore Valley Adult School
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