Summary
Overview
Work History
Education
Skills
Timeline
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Suzanne Blacketer

Keizer,OR

Summary

Driven by a results-focused approach, I excelled at Lab Express, enhancing customer satisfaction and resolving staff conflicts through effective communication and decision-making. My leadership fostered a team adept in multitasking and complex problem-solving, with a strong foundation in phlebotomy skills, significantly improving service delivery and operational efficiency.

Overview

22
22
years of professional experience
6
6
years of post-secondary education

Work History

Manager/Lead Phlebotomist

Lab Express
10.2015 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Dividing schedules between phlebotomists for draws.
  • Routing a map for following day draws.

Pharmacy Technician/ Phlebotomist

Geneva Woods
08.2011 - 09.2015
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Drew blood in client homes. These blood draws were needed in order to dispense a certain medication.

Mobile Phlebotomist

Northwest Mobile
02.2005 - 02.2008
  • Organized daily work based on collection priority.
  • Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
  • Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

CNA

Crestview Rehabilitation Center
09.2002 - 02.2005
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Education

Certified Medical Assisting - Medical Assisting

Concord Career Institute
Portland, OR

Mt San Jacinto College
San Jacinto, CA
06.1986 - 10.1990

Portland Community College
Portland, OR
09.2008 - 06.2010

High School Diploma -

Elsinore Valley Adult School
Lake Elsinore, CA
06.1986

Skills

  • Team Leadership
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Customer Service
  • Decision-Making
  • Attention to Detail
  • Multitasking
  • Problem-Solving
  • Excellent phlebotomy skills

Timeline

Manager/Lead Phlebotomist

Lab Express
10.2015 - Current

Pharmacy Technician/ Phlebotomist

Geneva Woods
08.2011 - 09.2015

Portland Community College
09.2008 - 06.2010

Mobile Phlebotomist

Northwest Mobile
02.2005 - 02.2008

CNA

Crestview Rehabilitation Center
09.2002 - 02.2005

Mt San Jacinto College
06.1986 - 10.1990

Certified Medical Assisting - Medical Assisting

Concord Career Institute

High School Diploma -

Elsinore Valley Adult School

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Suzanne Blacketer