Suzanne Bogard
Cleburne
Summary
- Proficient in Microsoft Office.
- Self Motivated & Compassionate.
- Detail Oriented & Dedicated.
- Multitasker & Problem Solver.
- Excellent Communication Skills.
- Quick learner, able/willing to learn new software, procedures, and protocol.
- Girl Scout Leader and Cookie Manager.
- My first experience with Alzheimer's and Dementia began at the age of 5 with my Grandfather. In 2018 my mom's twin sister was diagnosed and currently lives in a memory care facility in Lubbock, TX.
Overview
23
23
years of professional experience
Work History
Resident Assistant/MedTech
Bristol Park Assisted Living & Memory Care
10.2021 - Current
- Daily interaction with residents, keeping up with each resident's daily hygiene and health
- Making sure quality of life for each resident is the best we can make it!
Grill Cook/Back of House
Morris Neals Handy Hamburgers
03.2021 - 10.2021
- Efficiently managed cook line, insured speed and quality
Owner/Operator
Bucket'a'Suds
12.2016 - 10.2021
- Marketing and promoting
- Recruitment & staff management
- Billing & collections
- Organizing both commercial and residential properties on a scheduled basis
Retail Store Manager
Party Plus & Gayle's Wedding Rental/First Class Tuxedo
03.2014 - 12.2016
- Evaluations and staff coaching/training
- Customer queries and complaints
- Inventory, stocking merchandise, balancing registers
- Created custom banners and invitations
Housekeeper/Cook
Mary Mother of Jesus (Catholic Rectory)
08.2011 - 01.2014
- Laundry, housekeeping, cooking
Escrow Officer
United Title of Louisiana
08.2005 - 08.2011
- Processed and closed real estate transactions
- Responsible for dispersing funds & processing legal paperwork necessary for closing
Customer Service Representative
Convergys
02.2002 - 06.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
Education
BA - English, History
Louisiana State University of Alexandria
Alexandria05.2027
Skills
- Time management
- Team player
- Supportive
- Activity planning
- Emergency response
- Documentation and reporting
- Active listening
- Policy enforcement
- Resolution-oriented
- Critical thinking
- Record keeping
- Data confidentiality
- Assertive
- Resource referral
- HIPAA compliance
- Call answering and routing
- Dementia care
Qualifications Summary
- Proficient in Microsoft Office.
- Self Motivated & Compassionate.
- Detail Oriented & Dedicated.
- Multitasker & Problem Solver.
- Excellent Communication Skills.
- Quick learner, able/willing to learn new software, procedures, and protocol.
- Girl Scout Leader and Cookie Manager.
- My first experience with Alzheimer's and Dementia began at the age of 5 with my Grandfather. In 2018 my mom's twin sister was diagnosed and currently lives in a memory care facility in Lubbock, TX.
Timeline
Resident Assistant/MedTech
Bristol Park Assisted Living & Memory Care
10.2021 - Current
Grill Cook/Back of House
Morris Neals Handy Hamburgers
03.2021 - 10.2021
Owner/Operator
Bucket'a'Suds
12.2016 - 10.2021
Retail Store Manager
Party Plus & Gayle's Wedding Rental/First Class Tuxedo
03.2014 - 12.2016
Housekeeper/Cook
Mary Mother of Jesus (Catholic Rectory)
08.2011 - 01.2014
Escrow Officer
United Title of Louisiana
08.2005 - 08.2011
Customer Service Representative
Convergys
02.2002 - 06.2005
BA - English, History
Louisiana State University of Alexandria
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