Summary
Overview
Work History
Education
Skills
Timeline
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Suzanne Brown

Orange,CA

Summary

Highly-motivated Sales Associate with over 10 years experience in the aesthetics industry , including client management and client growth. Seasoned professional with excellent communication, organization and interpersonal skills. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

11
11
years of professional experience

Work History

Remote Treatment Specialist

LaserAway
06.2021 - Current
  • Helped customers complete purchases, schedule appointments and join reward programs.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about company policies and addressed customer concerns.
  • Informed customers of current promotions to encourage additional sales purchases.

Client Relationship Manager

Hair Club
04.2016 - 06.2021
  • Assessed client needs and developed plans to adequately address current and future objectives.
  • Addressed and resolved customer complaints and issues to improve satisfaction.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
  • Worked with clients to address and respond to client and partnership management issues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.

Center Administrator

Hair Club
04.2011 - 04.2016
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Computerized office activities, maintained customer communications and tracked records through delivery.
  • Collected, validated and distributed information to employees.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
  • Drove workflow improvements by streamlining processes.
  • Networked with industry professionals to foster partnerships and identify new and improved solutions.
  • Increased revenue by developing key programs focused on promoting business.

Education

High School Diploma -

Smoky Hill High School
Aurora, CO
05.1997

Skills

  • Active Listening
  • Patient Treatment
  • Treatment Evaluation
  • Treatment Options
  • Creative Thinking
  • Best Practices and Standards
  • Service Management
  • Treatment Protocols
  • Designing Treatments
  • Client Care

Timeline

Remote Treatment Specialist

LaserAway
06.2021 - Current

Client Relationship Manager

Hair Club
04.2016 - 06.2021

Center Administrator

Hair Club
04.2011 - 04.2016

High School Diploma -

Smoky Hill High School

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Suzanne Brown