Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Suzanne Buchmyer

Produce Team Leader
Delta,PA

Summary

Personable Produce Clerk excels at organizing merchandise and creating amazing product displays. Dedicated and driven with excellent history of defusing volatile customer situations quickly and effectively. Highly skilled in inventory management and stock rotation. Well-organized team leader available 50 hours per week. Smoothly sets up and takes down displays and maintains back stock areas. Reliable and dedicated employee with excellent abilities in product labeling, price computation and order filling. Hardworker skilled in managing stock and merchandising products. Expert in assisting customers, multitasking and handling high-volume work. Well-versed in all environments of many areas of the grocery store Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Multilingual Grocery Stocker with team-oriented nature and expertise to handle checking shipments and processing customer payments. Positive and upbeat communicator dedicated to customer satisfaction. Proficient in keeping stock current, organized and properly identified to promote sales. Motivated leader with experience in customer service and retail grocery industry. Excels working as part of dedicated team of employees. Over 20 years in produce, deli, dairy, and seafood department management. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Produce Team Leader

Klein’s Shoprite
Whiteford, MD
08.2017 - Current
  • Designed and constructed advertising signs to attract customers and promote sales.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Supported promotional plans by updating signage with price changes.
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Completed regular cycle counts and inventory audits.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Increased business sales with keeping a fresh, full looking department.
  • Prioritized helping customers over completing other routine tasks in store.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Developed strong rapport with customers and created positive impression of business.

Deli, Dairy, and Seafood Manager

Mars Supermarkets
Rosedale, MD
07.2000 - 07.2017
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Prepared annual budgets with controls to prevent overages.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Recruited and hired top performers to add talent and value to department.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
  • Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Created appealing food arrangements for party trays and specialized orders.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Worked closely with employees and customers to effectively manage daily operations and communications.
  • Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
  • Kept stock healthy with adequate food, water and open space.
  • Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
  • Trained new employees on handling, safety and stocking procedures.
  • Completed inventory counts, reordered stock and removed expired items from supply.

Bindery Worker

A&M Printing
Glen Burnie, MD
12.1999 - 10.2003
  • Used cutting and trimming machines to trim edges of books to appropriate size.
  • Used large-volume hand machine punch and staplers to punch holes into paper sheets.
  • Checked all finished products to detect and correct uneven paper edges and dimensional errors.
  • Lubricated, cleaned and performed minor repairs to machine parts to keep machines in working condition.
  • Used brushes, pads and atomizers to apply color to edges of signatures.
  • Inserted illustrated pages, extra sheets and collated sets into catalogs, periodicals, directories and other printed products.
  • Creased or compressed signatures before affixing covers and placed paper jackets on finished books.
  • Prepared finished books for shipping by wrapping or packing books and stacking boxes on pallets.
  • Used glue machines to glue endpapers, bindings, backings and signatures.
  • Trimmed book edges using cutting machines and hand cutters.
  • Stayed up-to-date on modern bindery techniques to meet market demands and increase quality output.
  • Stitched and glued endpapers and bindings to secure final products.
  • Examined bindery products for quality issues, such as imperfect bindings, loose pages or uncut threads and corrected problems prior to customer delivery.
  • Checked final products for quality and durability, ensuring high-quality and long-lasting work.
  • Recorded relevant job data in daily production logs and required forms, produced activity reports and discussed production with supervisors to identify areas in need of improvement.
  • Maintained continuous bindery machine functionality by adjusting rounding forms and creasing rams to meet job specifications.

Store Manager

The Canopy Restaurant
Pasadena, MD
04.1994 - 11.1999
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Completed point of sale opening and closing procedures.
  • Prepared annual budgets with controls to prevent overages.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Carefully interviewed, selected, trained and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed kitchen staff to supervise preparation of foods and explain steps for readying specialty items.
  • Ordered and received products and supplies to stock kitchen areas.
  • Inspected appliances, commercial fryers and ovens to verify proper working order.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Tasted, smelled and pierced food with fork to verify sufficient cooking.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.

Education

No Degree - Business Management

Anne Arundel Community College
Arnold, MD

High School Diploma -

Glen Burnie High School
Glen Burnie, MD
05.1999

Skills

  • Flexible and Adaptable
  • Self-Motivated
  • Conflict Resolution
  • Customer Service
  • Decision Making
  • Responsible
  • Good listening skills
  • Self-motivated professional
  • Teambuilding
  • Organization and Time Management

Certification

Serv Safe certified for food safety

CPR certified cerifiedcertified

Timeline

Produce Team Leader

Klein’s Shoprite
08.2017 - Current

Deli, Dairy, and Seafood Manager

Mars Supermarkets
07.2000 - 07.2017

Bindery Worker

A&M Printing
12.1999 - 10.2003

Store Manager

The Canopy Restaurant
04.1994 - 11.1999

No Degree - Business Management

Anne Arundel Community College

High School Diploma -

Glen Burnie High School

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