Suzanne Bunney
Palm City,FL
Summary
Experienced Office Manager with a proven track record of streamlining operations and improving efficiency. I possess a keen eye for detail and excellent organizational skills, as well as a strong ability to multitask and prioritize tasks. I have successfully developed and implemented procedures that have saved companies time and money. With 15+ years of experience, I am well-versed in promptly finding solutions and managing multiple workloads. I maintain a professional and welcoming demeanor while creating an upbeat work environment.
Overview
27
27
years of professional experience
Work History
Office Administrator
Cleveland Clinic
Stuart, FL
11.2021 - Current
- Act as a primary point of contact between patients, healthcare providers, and executive staff, ensuring smooth communication flow and efficient handling of patient inquiries
- Manage executive-level scheduling and calendars for medical directors, organizing meetings, appointments, and conferences while ensuring no scheduling conflicts
- Manage confidential patient information in adherence to HIPAA regulations, ensuring all records are securely maintained
- Oversee the daily office operations, including financial processing, registration, and record-keeping, ensuring compliance with Cleveland Clinic's standards
- Assist in preparing and editing correspondence, presentations, and reports for senior leadership
- Lead the implementation of quality assurance programs, identifying and addressing areas of improvement to streamline workflows
Lead Office Manager & Head Trainer
Saylor Physical Therapy
Jupiter, FL
01.2016 - 11.2021
- Organizing and managing the schedules of therapists
- Acted as the liaison between therapists and patients, providing high-level administrative support to ensure efficient clinic operations
- Optimized organizational systems for payment collections, accounts payable/receivable, and streamlined patient record-keeping
- Managed contracts, budget, and price negotiations with office vendors and service providers
- In charge of regional marketing and patient referrals
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Managed contract negotiations with vendors and service providers, optimizing the budget and reducing operational costs
- Planned and executed office-wide activities, conferences, and team-building events, contributing to a positive work culture and improved employee engagement
- Mentored and supervised administrative staff across multiple clinic locations, providing hands-on training in-office procedures, billing systems, and customer service protocols
Assistant Pastry Chef
Wynn & Encore Hotels
Las Vegas, Nevada
01.2010 - 01.2013
- Directed daily operations of pastry production for large-scale banquets and restaurant services, catering to events with up to 10,000 guests
- Supervised a team of 10+ pastry cooks, ensuring efficient workflow and maintaining high-quality standards
- Liaised with executive chefs to develop new menu items and seasonal offerings for upscale clientele, improving guest satisfaction
- Streamlined kitchen processes to reduce waste and improve production efficiency
- Ensured compliance with food safety regulations and coordinated staff training on proper food handling procedures
- Recipient of All-Star Award in 2012
Advanced - Pastry Cook
Walt Disney World Swan and Dolphin
Orlando, FL
01.2005 - 01.2010
- Managed 5+ employees for pastry production
- AM/PM Production and finishing of all banquet desserts
- Manage all Restaurant Production and set-ups of up to 6K guests
- Recipient of Shining Star Award
Head Pastry Cook III
The Breakers
Palm Beach, FL
01.2000 - 01.2005
- Managed the pastry production for all banquet services, ensuring timely and high-quality dessert offerings for events hosting up to 6,000 guests
- Coordinated with catering and event staff to design and execute custom dessert menus for special events
- Recipient of Quality Service Team Member Award
- Trained and supervised a team of pastry cooks, improving team productivity and maintaining a positive kitchen atmosphere
- Implemented creative pastry designs and contributed to a 10% increase in banquet sales through innovative presentation techniques
- Assisted in inventory management, ensuring all ingredients and supplies were readily available and fresh
Head Baker
Country Fresh Foods
Marlboro, NY
01.1998 - 01.1999
- Led the AM shift for pastry production, overseeing the creation of high-quality baked goods for banquets, restaurants, and room service
- Played a crucial role in large-scale banquet events, managing the production and setup of dessert services for up to 3,000 guests
- Trained junior pastry cooks, promoting skill development and teamwork in a high-pressure environment
- Worked closely with the executive pastry chef to innovate and introduce new pastry concepts aligned with luxury clientele preferences
Education
Graduate -
Culinary Institute of America
Hyde Park, NY01.2001
High School Diploma -
Marlboro Central High School
Marlboro, NY06.1999
Ulster Boces Vo-Tech Center -
Ulster Boces Vo-Tech Center
Goshen, NY01.1999
Skills
- Team Leadership
- Customer Service
- Payroll and Budgeting
- Attention to Detail
- Business Administration
- Time Management
- Training and Development
- Performance Improvement
- Office Management
- Clear Oral/Written Communication
- Operating Systems- Windows and MacOS
- Presentation Software- PowerPoint and Google Slides
- Spreadsheets- Excel, Google Spreadsheets, etc
- Communication Software- Google Teams, Skype, Zoom, GoToMeeting, Cisco WebEx, Microsoft Teams, Slack
Timeline
Office Administrator
Cleveland Clinic
11.2021 - Current
Lead Office Manager & Head Trainer
Saylor Physical Therapy
01.2016 - 11.2021
Assistant Pastry Chef
Wynn & Encore Hotels
01.2010 - 01.2013
Advanced - Pastry Cook
Walt Disney World Swan and Dolphin
01.2005 - 01.2010
Head Pastry Cook III
The Breakers
01.2000 - 01.2005
Head Baker
Country Fresh Foods
01.1998 - 01.1999
Graduate -
Culinary Institute of America
High School Diploma -
Marlboro Central High School
Ulster Boces Vo-Tech Center -
Ulster Boces Vo-Tech Center