Suzanne Buresh
WAYNESBURG,KY
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences. Have experience in bank deposits and cashier experience.
Overview
5
5
years of professional experience
Work History
Receptionist
Landmark of Lancaster Rehabilitation
Lancaster, KY
02.2022 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution and courier services.
- Provided administrative support to staff members.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Sorted incoming mail and directed to correct personnel each day.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Front Desk Receptionist
Red Roof Inn Hotel
Danville, KY
02.2020 - 06.2022
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed basic bookkeeping and document filing.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Input customer data into reservation systems and updated to reflect room changes.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Compiled and prepared reports and documents as requested.
- Maintained a clean and organized reception area to uphold company image.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Education
High School Diploma -
Gage Park High School
Chicago, IL06-1966
Skills
- Data Entry
- Clerical Support
- Organization skills
- Data inputting
- Receptionist
- Mail handling
- Customer/Client relations
- Mail distribution
- Multi-line telephone skills
- Verbal and written communication
Timeline
Receptionist
Landmark of Lancaster Rehabilitation
02.2022 - Current
Front Desk Receptionist
Red Roof Inn Hotel
02.2020 - 06.2022
High School Diploma -
Gage Park High School
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