Suzanne (Suzi) Caldwell
Bella Vista,AR
Summary
Seasoned Travel Consultant with a background in crafting tailor-made itineraries and providing top-notch travel advice and customer service; also a Customer Service Representative/Cashier known for high productivity and efficient task completion. Skilled in point of sale systems, customer dispute resolution and inventory management. Excels in communication, problem-solving and adaptability to ensure positive customer experiences and smooth store operations.
Overview
5
5
years of professional experience
Work History
Travel Consultant
Lavishly Travel
Remote, AR
07.2023 - Current
- Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
- Provided customers with detailed information about travel destinations and packages.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings, and rental car reservations.
Customer Service Representative
Benecard PBF
Bonita Springs, FL
04.2021 - 06.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Improved product knowledge on continuous basis to provide optimal service.
- Provided exceptional customer service to ensure customer satisfaction.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Cashier
St. Matthews House
Fort Myers, FL
12.2019 - 04.2021
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Maintained cleanliness and presentation of stock room and production floor.
- Maintained work area and kept cash drawer organized.
- Balanced cash drawers at the end of each shift.
- Answered phone calls to assist customers with questions and orders.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
High School Diploma -
Thornton Fractional South
Lansing, IL05-1984
Skills
- Travel management
- Customer relationship management
- Booking systems
- Destination knowledge
- Travel logistics
- Sales techniques
- Cash handling
- Inventory management
- Point of sale systems
- Customer service
- Product knowledge
- Relationship building
- Effective communication
- Problem solving
Timeline
Travel Consultant
Lavishly Travel
07.2023 - Current
Customer Service Representative
Benecard PBF
04.2021 - 06.2023
Customer Service Cashier
St. Matthews House
12.2019 - 04.2021
High School Diploma -
Thornton Fractional South
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