Suzanne Carr

Office Manager/Billing Specialist

Brahms, Cohn & Leb Orthopedics

09.2002 - Current

With 22 years experience working for Brahms, Cohn & Leb Inc. I have gained the knowledge, confidence and enhanced managerial skills to efficiently oversee the daily operations of a medical practice, My expertise in team building along with my experience in customer service underscores my ability to maintain and confidently foster a positive work environment.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Ensures that the Front Desk staff obtained accurate information upon scheduling and registering patients
Implemented positive changed to improve the efficiency of the patient check in process
Provide daily support troubleshooting the various conflicts that arise, wether it is with a patient, office equipment or employee related
Balance the daily A/R for the practice including incoming payments from insurance via EFT, paper checks and patient payments. This also includes balancing all credit card transactions and identifying discrepancies within multiple systems
Review daily claim submittals and identify any claims that were blocked through the clearinghouse and correct the error for clean processing
Post insurance payments and denials
Identify what claims need to be appealed, resubmitted or worked
Follow up on any claims that have been worked to ensure positive outcome
Keep up to date on all insurance changes, updates and notifications within each company
Assist in conducting weekly meetings between departments and the doctor to ensure all management is aware of any updates or issues that occur
This includes collaborating with fellow employees to come up with the best solution for any issues that arise
Assist in the monthly Practice Management meeting
This includes analyzing the Revenue Cycle to identify any negative trends and discuss possible solutions to increase the revenue
Conduct yearly reviews for each employee