Summary
Overview
Work History
Education
Skills
Timeline
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Suzanne Lutz

Hadley,PA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Receptionist

Unique Sunburst
09.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
  • Scheduled appointments for clients in a friendly and professional manner.
  • Performed inventory on all merchandise in a timely manner.

Teller Supervisor/ IRA Administrator

Greenville Savings Bank
09.2012 - 05.2023
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Conducted regular performance evaluations for teller staff, identifying areas for improvement.
  • Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Executed wire transfers, stop payments and account transfers.
  • Managed the vault following procedures set forth by management.
  • Opened new accounts to suit customers' financial needs.
  • Opened IRA accounts, as well as review daily transactions conducted on IRA accounts, to ensure complete accuracy.
  • Conducted prompt correspondence with customers and other personnel via telephone, postal service, and email.
  • Performed daily, weekly, monthly, and yearly audits on cash drawers and vault.
  • Printed, viewed, and filed daily reports verifying accuracy was performed. Corrected any errors found.
  • Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
  • Coordinated with other departments to address complex customer issues, resulting in timely resolution.
  • Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.

Education

High School Diploma -

Greenville High School
Greenville, PA
06.1994

Skills

  • Office Management
  • Project Coordination
  • Scheduling
  • Administrative Support
  • Data Entry
  • File Management
  • Clerical Support
  • Correspondence Distribution
  • Security Understanding
  • Organization Skills
  • Time Management
  • Verbal and Written Communication
  • Professional Demeanor
  • Staff Management
  • Telephone Skills
  • Office Administration
  • Customer/Client Relations
  • Scheduling Appointments
  • Office Equipment Operations
  • Documentation and Reporting
  • Typing Speed
  • Attention to Detail
  • Multitasking Abilities
  • Office Supply Management
  • Microsoft Word
  • Microsoft Excel
  • Research and Data Analysis
  • Computer Proficiency

Timeline

Receptionist

Unique Sunburst
09.2023 - Current

Teller Supervisor/ IRA Administrator

Greenville Savings Bank
09.2012 - 05.2023

High School Diploma -

Greenville High School

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Suzanne Lutz