Suzanne Clark
shop maintance
17510 n john morley,OK
Summary
With a proven track record at Uhaul Moving And Storage, I excel in operations management and customer relationship management, enhancing efficiency and client loyalty. My leadership in team building and expertise in system diagnostics have significantly contributed to business growth and high customer satisfaction rates, showcasing my ability to drive results and foster positive environments.
Experienced with diagnosing and repairing trailer systems to ensure peak performance. Utilizes problem-solving skills and technical knowledge to address complex mechanical issues. Strong understanding of safety regulations and industry standards, ensuring reliable and efficient service.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Dynamic individual with hands-on experience in Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Trailer Mechanic
Uhaul Moving And Storage
05.2023 - Current
- Repaired and installed bodywork such as panels and nose rails.
- Fabricated parts and welded connections.
- Enhanced customer satisfaction by performing high-quality trailer repairs in a timely manner.
- Maintained accurate records of all completed work, providing transparency for management and clients.
- Ran diagnostic procedures for electrical issues.
- Installed new parts on trailers according to manufacturer guidelines, ensuring proper fitment and functionality.
- Performed preventative maintenance on trailers, prolonging their lifespan and reducing repair costs.
- Collaborated with team members to complete complex repairs, ensuring timely completion of tasks.
- Repaired or replaced damaged components on trailers, restoring them to optimal functionality quickly and effectively.
- Troubleshot electrical systems in trailers to identify issues and perform appropriate fixes as needed.
- Troubleshot problems and implemented solutions to fix issues with brakes.
- Communicated proactively with management about potential delays or challenges in completing assigned tasks promptly.
- Documented all actions in computer system.
- Conducted full operational compliance inspections before releasing vehicles for use.
- Diagnosed mechanical problems for repair or replacement.
General Manager
Uhaul Moving And Storage
07.2019 - 05.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Technical Support Call Center Representative
Uhaul Moving And Storage
09.2017 - 07.2019
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Utilized remote access tools when necessary to diagnose problems quickly, minimizing downtime for clients'' systems.
- Collaborated with team members to ensure consistent, high-quality support for all callers.
- Participated in continuous training programs to stay current with the latest industry trends and technological advancements affecting our customers'' needs.
- Contributed to an increase in positive customer reviews by consistently delivering exceptional service and support.
- Maintained a high first-call resolution rate through active listening, problem-solving skills, and in-depth product knowledge.
- Reduced call times by using efficient troubleshooting techniques and providing clear instructions to customers.
- Responded to customer inquiries and provided technical assistance over phone
Manager's Assistant
Sonic
02.2014 - 12.2017
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Technical Support Representative
AT&T Mobility
06.2009 - 07.2013
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Managed high levels of call flow and responded to technical support needs.
- Improved customer satisfaction scores with personalized technical support and follow-up.
- Assisted in rollout of new software features, ensuring customers understood and utilized them fully.
Education
High School Diploma -
Luther High School
Luther, OK05-2019
Skills
- Hand and power tools
- Leadership and team building
- Problem resolution
- Follow-up techniques
- Customer relationship management (CRM)
- Money handling
- Call tracking
- Knowledge base management
- Operations management
- Remote technical support
- Team player
- Friendly and patient
- Efficient multi-tasker
- Customer communication and empathy
- Effective leader
- Customer rapport
- Training and coaching
- Call handling
- Team leadership
- Help desk support
- Ticketing systems
- Performance reviewing
- Ticket management
- Training and development
- Fleet management
- Employee performance evaluations
- Equipment maintenance
- Employee scheduling
- Schedule management
- Appointment scheduling
- Inspection support
- Call center operations
- Scheduling and planning
- Brake system repair
- Workplace safety compliance
- Brake system maintenance
- System diagnostics
- Oil changes
- Multitasking
Electrical systems
Troubleshooting
Repairing
Trailer diagnostics
Teamwork
Routine maintenance
Customer service
Parts replacement
Parts ordering
Vehicle inspection
Wire stripping
Visual inspection
Certification
- Forklift Operator Safety Training Certificate – Occupational Safety and Health Administration.
- Forklift Certification
- Oklahoma Driver's License
- Certified Trailer Mechanic
Timeline
Trailer Mechanic
Uhaul Moving And Storage
05.2023 - Current
General Manager
Uhaul Moving And Storage
07.2019 - 05.2023
Technical Support Call Center Representative
Uhaul Moving And Storage
09.2017 - 07.2019
Manager's Assistant
Sonic
02.2014 - 12.2017
Technical Support Representative
AT&T Mobility
06.2009 - 07.2013
High School Diploma -
Luther High School
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