Summary
Overview
Work History
Education
Skills
Timeline
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Suzanne Creed

Sarasota,FL

Summary

A solutions-driven global total reward leader with 20+ years of hands-on experience in global and U.S. employee benefits, including strategic planning and design, compliance, employee recognition and wellbeing, total rewards, and mergers and acquisitions.

Authentic, purpose-driven leader who fosters an environment of teamwork and continued growth and development across all functions.

Overview

20
20
years of professional experience

Work History

Director, Total Rewards & HRIS

Refresco
04.2023 - 01.2024
  • Led staff of eleven responsible for benefits, compensation, HRIS, compliance and workforce analytics.
  • Improved services delivery of total rewards function through upgrading talent, and greater emphasis on vendor management, strategic vs. transactional work, compliance and out-sourcing.
  • Successfully and seamlessly implemented several programs either on time or prior to "go live" date including new ticketing system, medical plan option, and outsourcing of benefit services to call center.
  • Charged with set up and alignment of compensation programs with business strategy and driving pay-for-performance philosophy (including job evaluation of all positions; development of guidelines and communication materials and learning aids for human capital business partners and business leaders; and other efforts such as presenting new compensation program to executives and other organizational leaders).
  • Oversight of online salary and bonus system with analysis tools that resulted in stronger link between pay and performance and greater differentiation of rewards.
  • Despite adverse health claims experience which led to potential increase in renewal costs of 14%, capped renewal cost to 8% through negotiation and minimal plan design changes. Added voluntary benefits. Successful outcome was very well received by all levels of Company, particularly since organization experienced large renewal cost increase prior year.
  • Led implementation of ADA program rollout which resulted in removal of ADA management from field HR to vendor managing ADA program.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Monitored and coordinated workflows to optimize resources.

Director, Benefits - Total Rewards

Ferguson Enterprises LLC
08.2021 - 03.2023
  • Served as Total Rewards COE strategic leader for North American health and wellbeing benefits, population health management, retirement, and employee experience.
  • Established and monitored budgets, preparing financial reports to provide to leaders for understanding of costs and trends to support efficient and effective delivery of programs.
  • Evaluated market trends and recommended updates to company benefit and retirement plans that align with company strategy and objective.
  • Managed Retirement Plan Committee.
  • Key member of teams for HR special projects, including merger and acquisitions, union negotiations and transformation.
  • Managed strong cross-functional relationships with shared services, payroll, finance, legal, compliance, facilities, communications, IT, and other HR colleagues including regional HR teams.
  • Oversaw procurement, selection, negotiation and contracting process for third-party vendors and managed service agreements.

Director, Benefits & Wellness

Genuine Parts Co
04.2019 - 08.2021
  • Oversaw design, development, and implementation of company-wide compensation and benefit programs including handling annual merit and bonus processes for North America.
  • Responsible for ensuring programs met employee needs, were competitive & current with trends, cost effective, and were compliant with legal requirements.
  • Oversaw Company's Payroll and HR Systems and lead in creation of policies, procedures, and reporting.
  • Managed team of benefits, compensation, & payroll professionals.
  • Developed company cost information for new plans and made recommendations to management concerning cost-sharing between company and associates.
  • Contributed expertise and performed data analysis for health, welfare and retirement plans for acquisitions and union negotiations.
  • Led strategic planning and development of benefit plan design and budget in partnership with finance and legal teams.

Director, Benefits & Wellness

American Tire Distributors
10.2014 - 03.2019
  • Promoted from Compensation & Benefits Manager.
  • Responsible for administration, oversight and operations of all Total Reward programs and plans while ensuring compliance and effective operation of vendor partners in US and Canada.
  • Drive development/implementation of multi-year strategy, balancing emerging trends, market competitiveness, and cost for benefits and compensation programs.
  • Collaborated with external consulting firm to lead redesign and implementation of compensation programs related to base compensation, executive compensation, and short- and long-term incentive plans.
  • Partner with HR Business Partner team to develop job architectures and associated compensation bands.
  • Enhance employee benefits and retirement plan communications including standard annual communications and messages to ensure benefits are understood and valued for engagement.
  • Maintain regulatory compliance requirements through strict schedule, continually assessing company's benefit plans and processes.
  • Lead committee meetings, preparing presentations; working with advisors on execution of strategies approved by each committee and Board of Directors.
  • Build and maintain effective internal and external partnerships; manage vendor relationships and negotiate renewals with third-party providers to make RFP process successful year after year.
  • Make recommendations for changes in policies and procedures based on research findings and other data collection methods, with focus on continuous quality improvement; execute Wellness program and strategy.
  • Partner with HRIS on optimization of Human Resource system (Workday), provide best tools to enable HR processes, data analytics and reporting.
  • Optimize use of technology to minimize transactional activity.
  • Work with colleagues and systems staff to identify problems, offer solutions, and determine associated costs; ensure data integrity and accuracy of interfaces within HR related systems.

Senior HR Consultant, Total Rewards

Duke Energy
08.2013 - 10.2014
  • Served as subject matter expert on retirement, health & welfare and wellbeing plans, offering support to employees, managers and HR business partners.
  • Co-led implementation of new Workday HCM.
  • Lead the Annual Enrollment process for both Health & Welfare and Non-qualified Retirement Plans.
  • Processed medical, dental and vision enrollment changes accurately and timely to avoid disruption to employee benefits.
  • Implemented and updated compensation program by rewriting job descriptions and conducting and reviewing merit increases.
  • Developed and implemented human resources policies and procedures and disseminated through employee handbooks, communications and meetings.
  • Facilitated requests for paid and unpaid leaves of absence and short-term and long-term disability to minimize workflow disruption.
  • Performed budget analysis to control expenditures and predict future budget needs.

Senior Analyst, Total Rewards

Chiquita Brands International
04.2012 - 07.2013
  • Administered and interpreted benefits for 5,000 employees.
  • Handled administration of COBRA and LOA's.
  • Interviewed, screened, and counseled participants; conducted orientations, motivational workshops, and training sessions.
  • Own strategic and operational aspects of key Total Rewards initiatives, which could include compensation planning cycles, executive compensation, open enrollment, etc.
  • Key team member in annual health and welfare budget including vendor relationships and pricing.
  • Assist in preparing and facilitating analysis and materials for Compensation Committee and external Board of Directors meetings.
  • Compliance testing and annual 5500 filing for benefit plans.
  • Collaborated with internal HRIS and Payroll to align benefit processes.
  • Facilitated annual Benefit/Wellness Fairs at various company locations.
  • Supervised Total Rewards Coordinator in all aspects of benefits administration.
  • Developed and produced benefit communications, maintaining SharePoint site for benefits policies/procedures.

Senior Benefits Consultant

TIAA
04.2011 - 08.2012
  • Checked employees' benefits enrollment for accuracy and inputted all data into PeopleSoft.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Administered 401(k), US and International pension, and nonqualified plans
  • Project lead in successful migration of new PeopleSoft Time & Attendance system for PTO.
  • Developed and produced employee communication throughout year including retirement and annual enrollment.
  • Collaborated with outside consultant to deliver quarterly retirement and health and welfare scorecards; results were presented to senior management to transform corporate strategic plans, goals, and objectives into actionable and measurable steps.
  • Produced and maintained legal contracts (SPDs, etc.) for all retirement plans.

Senior Benefits Analyst

Continental Tire
02.2008 - 03.2011
  • Provides technical, analytical and programmatic support for the organization's total rewards programs to assist in the design of total rewards packages that are competitive, meet employee needs, and support organizational goals.
  • Reported trends and metrics culled from HRIS data to develop programs, policies and solutions.
  • Interacted with employees to provide and process information in response to inquiries, concerns and requests.
  • Analyzed and reported on claims activities.
  • Provided subject matter expertise on eligibility, coverage and other benefits matters.
  • Leveraged and integrated in-depth knowledge of benefit programs, technology and regulatory requirements for data security to provide business partners level advice and solutions.
  • Coordinated employee benefits for health, vision, dental, life, disability, medical reimbursements, 401K, COBRA and workers compensation.

Benefits Planning Specialist

Atrium Healthcare
02.2004 - 03.2008
  • Administered company benefit programs (e.g., health, life, disability, retirement and well-being).
  • Responsible for all actions related to Annual Enrollment.
  • Assessed vendor requirements and developed targeted benefits solutions.
  • Worked with vendor partners to develop and update feeds as necessary.
  • Ensure correct pay and monitored benefit premium(s) payments for employees on FMLA/LOA.
  • Provided suggestions for continuous improvements, worked closely with payroll and HR Services.
  • Educated new hires about different benefit plans.
  • Ensured compliance with related laws, rules and regulations as needed.
  • Managed data to support internal and external audit requests.
  • Provided timely, accurate, courteous, and appropriate responses to employees.

Education

Bachelor of Arts - Liberal Studies

College of Saint Benedict
Saint Joseph, MN
05.1996

Skills

Total Rewards Strategies

  • Health & Welfare Design
  • Retirement Plans
  • Compensation Design
  • Employee Well-being

HR Technology

  • HCM Implementation and Oversight
  • Payroll
  • Compensation
  • Well-being

Other

  • Communications/Change Management
  • M&A Due Diligence/Integration
  • Benefits & Compensation Compliance
  • Vendor Management
  • HR Budgeting & Financial Oversight

Timeline

Director, Total Rewards & HRIS

Refresco
04.2023 - 01.2024

Director, Benefits - Total Rewards

Ferguson Enterprises LLC
08.2021 - 03.2023

Director, Benefits & Wellness

Genuine Parts Co
04.2019 - 08.2021

Director, Benefits & Wellness

American Tire Distributors
10.2014 - 03.2019

Senior HR Consultant, Total Rewards

Duke Energy
08.2013 - 10.2014

Senior Analyst, Total Rewards

Chiquita Brands International
04.2012 - 07.2013

Senior Benefits Consultant

TIAA
04.2011 - 08.2012

Senior Benefits Analyst

Continental Tire
02.2008 - 03.2011

Benefits Planning Specialist

Atrium Healthcare
02.2004 - 03.2008

Bachelor of Arts - Liberal Studies

College of Saint Benedict

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Suzanne Creed