Suzanne Crisp
Social Work
Little Rock,AR
Summary
Considered a national expert with over 30 years’ experience with Long-Term Services and Supports (LTSS), having unique knowledge in self-direction. Worked across disabilities populations including persons with behavioral health conditions. Proficient in developing new Medicaid Waivers and Demonstrations and assessing program operations in Home and Community-Based Services. Evaluate existing state programs to determine compliance and efficiency. Senior-level consultant with broad experience and readiness for high-impact advisory roles. Skilled in strategic planning, problem-solving, and effective communication. Strong focus on team collaboration and driving results, adaptable to changing needs. Known for reliability and building trust within teams and organizations.
Overview
32
32
years of professional experience
Work History
Senior Advisor
Public Consulting Group/ Public Partnerships, LLC (PPL)
01.2016 - 01.2025
- Analyzed and interpreted applicable federal, state, and local laws and regulations. Guided senior management in strategic planning and develop policies, procedures and activities related to self-direction on the state and national level. Contributed to home and community-based service literature through policy briefs, white papers, blogs, and related publications and activities. Assisted with the implementation of new programs across all Medicaid waiver authorities. Assisted program managers to ensure contract compliance and quality management of financial management and related supports for self-direction. Work included the analysis of the existing managed care environment with a focus on quality assurance and improvement.
- National Resource Center for Participant-Directed Services (NRCPDS)
Senior Research Leader, Chronic Care and Disability
Thomson Reuters, Cambridge, MA (Remote Office – Kingwood, TX)
01.2003 - 01.2008
- Provided extensive technical assistance to State Medicaid programs on all facets of implementing, monitoring, and evaluating self direction within their home and community-based programs at the direction of CMS and under contract with Acumen. Served as a State Liaison Mentor for the Cash & Counseling Replication Initiative to twelve states. Performed readiness reviews for self-directed case management systems and person-centered planning training for state programs. Assisted Medicaid programs in developing self-directed quality performance measures, and reviews state quality management plans with a focus on self direction. Under a contract with the Administration on Aging, provided individual and group technical assistance, research on implementation strategies, program assessments, and evaluations of the Nursing Home Diversion grantees on self direction. Collaborated with other Thomson Reuters staff to evaluate the Commonwealth of Virginia’s System Transformation Grant. At the request of individual state programs, provided general and topic-specific technical assistance on self-directed design, implementation and management approaches.
- Implemented best practices in workflow management, resulting in increased productivity and team cohesion.
Director of Integrated Services
Centers for Medicare & Medicaid Services, Woodlawn, MD
01.2002 - 01.2003
- Assigned to the Federal government to advance national policy as related to the President’s New Freedom Initiative. Focus was on participant direction and increasing the choices and control of persons with disabilities receiving Medicaid services. Assisted with the creation and operationalization of the Independence Plus initiative representing the first time Medicaid funds were used for self-direction. Reviewed and issued recommendations on new state submissions involving participant direction. Provided technical assistance to states. Represented CMS at national conferences, legislative briefings and other meetings with initiatives related to participant direction.
Project Director
Partners – University Affiliated Programs of Arkansas/University of Arkansas Medical Sciences, Little Rock, AR
01.2001 - 01.2002
- Directed activity under a Center for Disease Control (CDC) grant to identify, analyze and evaluate the social and medical impact of secondary conditions related to the domain of Person Care services. In December 2001, bid for, submitted and received a three-year, one million dollar grant from the CDC to continue the secondary conditions grant.
Assistant Director
Division of Aging and Adult Services, Little Rock, Arkansas
01.1993 - 01.2001
- Managed the Community & Consumer Services Section. Directed 85 professional staff, a $2 million administrative budget, and $65 million program budget. Staff include 35 nurses performing assessments, developing care plans, and monitoring services. Operated three Medicaid Home and Community-Based Waiver Programs providing services to over 8,000 Arkansans. Developed, implemented, and managed two Robert Wood Johnson Foundation grants entitled Cash & Counseling and Coming Home, an Administration on Aging grant and a nursing home transition grant. Supervised the Adult Protective Services and the state Ombudsman Program. Oversaw all the Older Americans Act programs.
Education
Bachelor of Science - Social Work
Arkansas State University
Jonesboro, AR06-1970
Skills
- Organizational development
- Relationship building and management
- Data analytics
- Policy analysis
Timeline
Senior Advisor
Public Consulting Group/ Public Partnerships, LLC (PPL)
01.2016 - 01.2025
Senior Research Leader, Chronic Care and Disability
Thomson Reuters, Cambridge, MA (Remote Office – Kingwood, TX)
01.2003 - 01.2008
Director of Integrated Services
Centers for Medicare & Medicaid Services, Woodlawn, MD
01.2002 - 01.2003
Project Director
Partners – University Affiliated Programs of Arkansas/University of Arkansas Medical Sciences, Little Rock, AR
01.2001 - 01.2002
Assistant Director
Division of Aging and Adult Services, Little Rock, Arkansas
01.1993 - 01.2001
Bachelor of Science - Social Work
Arkansas State University
Publications
- Crisp, Suzanne.(2024) Internal Publication on Information and Assistance at PPL.
- Crisp, Suzanne. (2023) Hiring Legally Responsible Relatives at PPL.
- Crisp, Suzanne. (2023) Why Agency with Choice Makes Sense at PPL.
- Crisp, Suzanne and Sciegaj, Mark. (2014). Selected Provisions from Integrated Care RFPs and Contracts: Participant Direction. Published by the Integrated Care Resource Center.
- Crisp, Suzanne and Sciegaj, Mark. (2014) Five State Case Study: How Participant Direction is Faring in a Managed Care Environment. Published by Mathematica.
- Murphy, Mollie; Selkow, Isaac; and Crisp, Suzanne. (2012). Agency with Choice. Key Components for Practical Implementation while Maintaining Participant Choice and Control. Published by the National Resource Center for Participant-Directed Services.
- Crisp, Suzanne and Galantowicz, Sara. (2009) Safe at Home: Developing Effective Criminal Background Checks for Home Care Workers. Published for the AARP.
- Crisp, Suzanne and Rowe, June. (2006). Individual Providers: A Guide to Employing Individual Providers under Participant Direction. Published for the Centers for Medicare & Medicaid Services.
- Crisp, Suzanne and Nadash, Pamela. (2005). Best Practices in Consumer Direction. Published for the Centers for Medicare & Medicaid Services.
- Crisp, Suzanne and Reinhard, Susan. (2005). Person-Centered Planning and Individual Budgeting. Published for the Centers for Medicare & Medicaid Services.