Suzanne Croston
Lansing,MI
Summary
Driven professional with a proven track record in crew oversight and safety management, honed at Peckham. Skilled in multitasking and organization, adept at enhancing team efficiency and work quality. Excelled in customer service, resolving conflicts with empathy, boosting satisfaction. Demonstrates a unique blend of leadership and interpersonal skills, ensuring operational excellence.
Overview
2022
2022
years of professional experience
Work History
Crew Leader
Peckham
- Trained employees in custodial services. Helping establish time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Sales Associate
Target
10.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Peckham, Riverside
05.2017 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy,7 resulting in increased satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services and company information.
Education
Bachelor Of Applied Arts - Business, Supply Chain Management
Michigan State University
East Lansing, MI08.1996
Skills
- Crew oversight
- Safety Guidelines
- Multitasking and Organization
- Crew Management
Timeline
Sales Associate
Target
10.2021 - 01.2022
Customer Service Representative
Peckham, Riverside
05.2017 - 12.2020
Crew Leader
Peckham
Bachelor Of Applied Arts - Business, Supply Chain Management
Michigan State University
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