Suzanne Culey
Festus,MO
Summary
Proven track record in enhancing office efficiency and customer satisfaction at Holiday Inn Express Hotel Suites, showcasing exceptional organization and problem-solving skills. Expert in office administration and customer service, significantly improved client relations and streamlined operations. Committed to delivering high-quality results with a keen eye for detail and a professional demeanor. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
10
10
years of professional experience
Work History
Receptionist
Holiday Inn Express Hotel Suites
2022.06 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Finance Assistant
Frank Leta Automotive Outlet - Used Cars
2019.02 - 2022.06
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Assisted with preparation of monthly financial statements and reports to inform management.
- Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.
- Processed daily financial transactions in support of finance team objectives.
- Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
- Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.
- Entered financial data into company accounting system with stringent adherence to data security protocols
- Pitched in to assist with special projects and additional tasks.
Cosmetologist
Mirror Images
2014.05 - 2019.01
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Negotiated with suppliers for better rates on salon products, aiding in cost reduction without compromising on quality.
Education
High School Diploma -
Desoto Sr High
De Soto, MO05.2007
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling
- Office Administration
- File Management
- Mail handling
- Typing Speed
- Bookkeeping
- Spreadsheet tracking
- Customer Service
- Attention to Detail
- Problem-Solving
- Courteous and Professional
- Billing and Invoicing
Spending time with my daughter and two dogs!
Mj will be four in February, so as we spend more time together, It is filled with adventures as we are still navagating our way through life with one another. Outdoors is our favorite... Books, Painting, Watching movies, Let's not forget ice cream dates.
We just rescued our 2nd dog.
Kilo is 6, Roscoe is 2
She loves to have them play dress up and chase her around for treats!
I want to create the largest life for her!
Timeline
Receptionist
Holiday Inn Express Hotel Suites
2022.06 - Current
Finance Assistant
Frank Leta Automotive Outlet - Used Cars
2019.02 - 2022.06
Cosmetologist
Mirror Images
2014.05 - 2019.01
High School Diploma -
Desoto Sr High
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