Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Suzanne Cunningham

Las Vegas

Summary

Dynamic Branch Manager at Freeway Insurance with a proven track record in policy negotiation and customer service excellence. Successfully doubled sales at Green Valley Grocery through effective inventory management and team leadership. Skilled in contract analysis and problem-solving, consistently exceeding sales goals while enhancing client satisfaction.

Overview

1
1
Certification

Work History

Branch Manager

Freeway Insurance
Las Vegas
01 2023 - Current
  • Sell auto, motorcycle, and renter's insurance to customers.
  • Help customers with endorsements, cancellations, and payments on policies.
  • Rewrote and reinstated insurance policies, following underwriting and business rules.
  • Collaborated with underwriters to obtain quotes and negotiate terms of policies.
  • Conducted periodic reviews of clients' insurance needs, suggesting updates or upgrades to policies where necessary.

Manager

Green Valley Grocery
Henderson
05 2020 - 01 2023
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Ordering and maintaining inventory for store
  • Work with outside vendors on products for the store
  • In one of my stores, I was able to double the store’s sales in less than a year.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Independent Sales Contractor

Westgate Resorts
Las Vegas
07 2018 - 02 2020
  • Created promotional materials such as brochures, flyers, catalogs, and advertisements to advertise product offerings.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Met and exceeded personal and departmental sales goals utilizing owner generated leads.
  • Discussed ownership program with guests to prospect new clientele.

Sales Associate

Bob's Discount Furniture
Henderson
09 2017 - 06 2018
  • Greeting customers upon entrance.
  • Showing the features and benefits of furniture.
  • Offering extended protection services.
  • Offering finance options.
  • Asking for and closing sales.
  • Provided expert advice on furniture maintenance and care to enhance product longevity.
  • Recommended, selected and located merchandise based on customer desires.
  • Attended training sessions to build and enhance product knowledge and sales tactics.

Education

Certificate of Technical Studies - Medical Assistant

Allen School
Jamaica, NY
06-2009

Skills

  • Customer service
  • POS operation
  • Inventory management
  • P&L Management
  • Payroll, scheduling
  • Problem solving
  • Training and development
  • Policy writing
  • Negotiation
  • Cold calling
  • Contract review and analysis
  • Product knowledge
  • Health insurance
  • Auto insurance
  • CRM software

Certification

  • Personal lines
  • Health insurance

References

References available upon request.

Timeline

Branch Manager

Freeway Insurance
01 2023 - Current

Manager

Green Valley Grocery
05 2020 - 01 2023

Independent Sales Contractor

Westgate Resorts
07 2018 - 02 2020

Sales Associate

Bob's Discount Furniture
09 2017 - 06 2018

Certificate of Technical Studies - Medical Assistant

Allen School

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Suzanne Cunningham