Summary
Overview
Skills
Work History
Education
Skills
Timeline
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Suzanne DeCarvalho

Suzanne DeCarvalho

Johns Creek,GA

Summary

Motivated, enthusiastic, and detail-oriented professional with 17+ years of experience in people management, store operations, supervisory, cash management, expense control, buying, merchandising, recordkeeping, regulatory compliance, and special projects. A customer service associate accountable for delivering high-quality and efficient service. Committed to reaching key business outcomes, enhancing company value, achieving operating/margin targets, and fostering a culture of performance and continuous improvement.

Overview

14
14
years of professional experience

Skills

  • Administrative Operations Merchandising People Management Inventory Control Supply Ordering Sales Problem Solving Time Management Work Ethic Adaptability Teamwork Cultural Awareness & Sensitivity Food Safety E-Commerce Coaching Product Knowledge Expense Control Regulations & Compliance Teaching Decision-Making Cash Management Standard Operating Procedures Customer Service Performance Evaluations Financial Performance Health and Safety Team Building Customer Needs Assessment Leadership Skills Customer Relationship Client Service Written & Verbal Communication Skills Client Retention
  • Computer & Technical Skills: Workday, Retalix, Coupa, Irma, Cornerstone, OneNote, Amazon support, Lab Management Software, Peachtree/Sage Software, Microsoft Office Suite (Word, Excel, Outlook), Google Docs, Apache Open Office, Social Media Platforms (Facebook, Twitter, Instagram, LinkedIn) Zoom, Amazon Chime, Microsoft Teams

Work History

Store Support Supervisor/Culture Champion

Whole Foods Market
08.2016 - Current
  • Supervise team members and support respective team leaders.
  • Order and maintain inventory.
  • Pick up or add money to tills, maintain accurate records of till amounts and cash office.
  • Train, develop, mentor, motivate, and counsel team members.
  • Professionally handle inbound calls and resolve difficult customer situations
  • Plan, promote, and execute successful fundraising events in accordance with store standard operating procedures
  • Strive to support WFM core values and goals, promote national, regional, and store programs and other initiatives
  • Ensure adherence to all applicable health and safety regulations, including food safety and regulatory duties as required
  • Possess exceptional organizational skills and proficient in using technology to maximize productivity and quality
  • Foster and encourage positive environment of outstanding teamwork, mutual respect, and exceptional morale always
  • Received Leadership Principles award for showing unmatched dedication and passion for Whole Foods Market's culture
  • Awarded Customer Obsession in 2021, Team Member of the Quarter in 2018 and Culture Champion Ambassador position.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
  • Mentored new sales associates to contribute to store's positive culture
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations
  • Researched issues to obtain appropriate answers to customer inquiries
  • Submitted reports to senior management to aid in business decision-making and planning
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
  • Educated staff on strategies for handling difficult customers and challenging situations

Fine Jewelry Lead Coordinator

Sears Holding Corporation
12.2008 - 04.2016
  • Followed regular sales plans including producing signage and maintaining clean, organized, and visually appealing displays
  • Involved in all aspects of opening/closing procedures and scheduling in respective departments and in store branch
  • Served as Manager on Duty for at least 2 hours every shift and received positive customer service satisfaction surveys
  • Exceeded sales goals, maintained above district average for reward card enrollments, and received multiple awards for outstanding service
  • Adhered to efficiency/productivity and process standards such as data and documents requirements, timelines, tool usage, etc
  • Demonstrated advanced product knowledge, awareness of new products, and ability to prioritize & delegate
  • Equipped with excellent interpersonal, motivational, team building, customer relationship skills, and desire to coach and mentor.
  • Paid attention to detail while completing assignments
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Demonstrated high level of initiative and creativity while tackling difficult tasks

Education

Bachelor of General Studies -

Armstrong Atlantic State University
Savannah, GA

Medical Administration Certificate -

Gwinnett Technical College
Lawrenceville, GA

Skills

  • Organization and Time Management
  • Active Listening
  • Store security
  • Customer service and support
  • HR support
  • Dental staff support
  • Retail store support
  • Staff Management

Timeline

Store Support Supervisor/Culture Champion

Whole Foods Market
08.2016 - Current

Fine Jewelry Lead Coordinator

Sears Holding Corporation
12.2008 - 04.2016

Bachelor of General Studies -

Armstrong Atlantic State University

Medical Administration Certificate -

Gwinnett Technical College

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Suzanne DeCarvalho