Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Certification
Congressional Recognition Award
Timeline
Generic

Suzanne R. Davis

Midway,KY

Summary

Professional Preparation January 2021 to current- Midway University Midway, KY Bachelor of Science in Progress January 2009 - June 2009 - Mt. San Jacinto College, Menifee, CA Psychology & Math Mission Career College, Riverside, CA Phlebotomy Tech I Technician; LaSalle Pediatrics Medical Group, Lake Elsinore, CA Phlebotomy Training 1999-2000 - Career Tech Temecula CA Certification Medical Front Office-Billing-Coding Professional Experience July 2020 to current Midway University Midway, KY Supervisor in- Fleet Operations Mailroom Processor Record Keeper Supply & Inventory July 2020- June 2021 Security Officer March- 2019 to July 2020 Scott County Board of Education Bus Coordinator March-2018 to August-2019 Bluegrass Community Technical College Georgetown, KY Campus Security Officer March- 2014 to December- 2019 Riverside Community College Police Department Riverside, CA Community Safety Officer August- 2015 to May- 2016 Planet Beach Salon & Spa Customer Service Coordinator

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Supervisor

Midway University
07.2020 - Current
  • Fleet Operations
  • Mailroom Processor
  • Record Keeper
  • Supply & Inventory
  • Enhance vehicle maintenance processes for improved fleet performance and reduced downtime.
  • Oversee inventory management of parts and supplies necessary for maintaining optimal functioning of the entire vehicle fleet.
  • Conduct regular audits of fleet assets, ensuring proper utilization and compliance with regulations.
  • Manage budgets and expenses to maintain cost control within the department.
  • Maintain accurate records of all fleet-related activities, including maintenance, repairs, licenses, inspections, registrations, and warranties.
  • Optimize fleet efficiency by implementing effective scheduling and dispatching procedures.
  • Maintain accurate records of all incoming and outgoing shipments, ensuring proper documentation and compliance with company procedures.
  • Train new employees on mailroom processes, fostering team cohesion and adherence to best practices.
  • Monitor inventory levels and initiated supply orders, keeping the mailroom stocked with necessary materials.
  • Implement a tracking system for registered or certified mails, enhancing accountability and reducing lost items.
  • Manage daily shipping requests, coordinating with carriers to ensure prompt pick-up and delivery of parcels.
  • Ensure compliance with postal regulations by staying informed about changes in laws or guidelines affecting mailing processes.
  • Operate postal machine, including postage meters.
  • Update and maintain machine equipment, such as copiers campus wide, postage meters. and label machine.
  • Continue strong relationships with vendors, staff, students, and the public.

Bus Coordinator

Scott County Board of Education
03.2019 - 07.2020
  • Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
  • Worked with bus driver and parents to meet specialized needs of passengers.
  • Enforced Kentucky safety guidelines for passenger transportation to keep children safe and driver free of distraction.
  • Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
  • Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
  • Communicated with bus drivers, contractors and schools regarding route changes.
  • Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
  • Serve as a liaison between the transportation department and teaching staff for effective coordination of student needs during travel time.
  • Contributed to a positive atmosphere on the bus by fostering respectful relationships with students and setting clear expectations for behavior.
  • Implemented emergency procedures when necessary, prioritizing student safety at all times.
  • Managed conflicts effectively among students, resolving disputes promptly and fairly while reinforcing appropriate behavior standards on the bus.
  • Maintained accurate records of student attendance, reporting any discrepancies to school administrators promptly.
  • Accompanied driver throughout assigned routes on each school day.
  • Cultivated trusting relationships with transported students and guardians.

Community Safety Officer

Riverside Community College
03.2014 - 12.2019
  • Investigated incidents by collecting information and analyzing causes of workplace accidents.
  • Responded to any emergencies as instructed and with utmost efficiency.
  • Notified police, fire department and emergency services of on-campus incidents.
  • Documented safety and security incidents using preset guidelines and methods.
  • Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
  • Monitored security, fire and CTTV alarms via centralized electronic interface.
  • Obtained CPR, First Aid certifications in preparation for on-campus emergencies.
  • Utilized radio, telephone communications equipment to contact other on-campus personnel and external authorities.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Enforced ongoing and special event parking regulations and issued parking tickets to violators.
  • Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
  • Served as initial contact for campus visitors and provided directions to specific buildings, events and [Type].
  • Supported event organizers by coordinating security efforts for large-scale gatherings, including crowd management and traffic control.
  • Developed strong relationships with students and staff by being visible during daily routines and attending social events that promote inclusivity.

Campus Security Officer

Bluegrass Community Technical College
03.2018 - 08.2019
  • Notified police, fire department and emergency services of on-campus incidents.
  • Documented safety and security incidents using preset guidelines and methods.
  • Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
  • Monitored fire alarms via centralized electronic interface.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Developed strong relationships with students and staff by being visible during daily routines and attending social events that promote inclusivity.
  • Utilized radio communications equipment to contact other on-campus personnel and external authorities.
  • Supported event organizers by coordinating security efforts for large-scale gatherings, including crowd management and traffic control.
  • Coordinated with local first responders during emergencies or crisis situations on-campus or involving university personnel off campus.
  • Enhanced campus safety by conducting regular patrols, identifying potential hazards, and addressing security concerns.
  • Monitored CCTV cameras and alarm systems for security breaches.

Customer Service Coordinator

Planet Beach Salon & Spa
08.2015 - 05.2016
  • Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
  • Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
  • Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
  • Answered questions about spa, treatments offered and spa's amenities.
  • Implemented standard operating procedures for consistent quality assurance across all services offered at the facility.
  • Maintained a clean and organized spa environment, adhering to strict sanitation standards for the safety of staff and guests.
  • Streamlined appointment scheduling processes for improved efficiency and increased bookings.
  • Led spa tours for new members to familiarize guests with services provided.
  • Recorded product sales into spa's weekly income report.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.
  • Developed strong relationships with clients, leading to repeat business and referrals.

Education

Phlebotomy Tech I -

Mission Career College
Riverside, CA

Bachelor of Science - In Progress

Midway University
Midway, KY
02.2025

Psychology & Math

Mt. San Jacinto College
Menifee, CA
06.2009

Certification - Medical Front Office-Billing-Coding

Career Tech
Temecula, CA
01.2000

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Inventory control
  • Analytical thinking
  • Team building
  • Processes and procedures
  • Operations management
  • Process improvement
  • Project management
  • Relationship building
  • Policy enforcement
  • Expectation setting
  • Microsoft experience
  • Financial management
  • Data analytics
  • Contract management
  • Verbal and written communication
  • Safety protocols
  • Coaching and mentoring
  • Policy and procedure development
  • Quality control
  • Documentation and reporting
  • Workflow management
  • Employee development
  • Risk management
  • Performance management
  • Budget management
  • Department organization
  • Problem-solving
  • Multitasking Abilities
  • Multitasking
  • Time management
  • Excellent communication
  • Effective communication
  • Adaptability and flexibility
  • Organizational skills
  • Active listening
  • Interpersonal skills
  • Professionalism
  • Reliability
  • Self motivation
  • Written communication
  • Audit reporting
  • Logistics coordination
  • Quality assurance
  • Process analysis
  • Interpersonal communication
  • Program evaluation
  • Goal setting
  • Team leadership

Accomplishments

  • Achieved a reduction in operational cost by completing all deliverables and coordinating team efforts with accuracy and efficiency.
  • Created efficient inventory tracking spreadsheets using Microsoft Excel

Affiliations

  • Leadership and Community involvement

Certification

Riverside County Sheriff's Department- Certificate of Completion in Self Defense & Tactical Communications

Mission Career College- Certificate of Achievement in Phlebotomy Technician

Congressional Recognition Award

Received a Congressional Recognition Award for outstanding contributions in tutoring and mentoring elementary students with learning challenges.

Timeline

Supervisor

Midway University
07.2020 - Current

Bus Coordinator

Scott County Board of Education
03.2019 - 07.2020

Campus Security Officer

Bluegrass Community Technical College
03.2018 - 08.2019

Customer Service Coordinator

Planet Beach Salon & Spa
08.2015 - 05.2016

Community Safety Officer

Riverside Community College
03.2014 - 12.2019

Bachelor of Science - In Progress

Midway University

Psychology & Math

Mt. San Jacinto College

Certification - Medical Front Office-Billing-Coding

Career Tech

Phlebotomy Tech I -

Mission Career College

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Suzanne R. Davis