Suzanne Drury
La Grange,KY
Summary
Proactive Community Manager with extensive experience in digital communication tools, tenant relations, and budget management. Skilled in organizing events, maintaining high standards through regular inspections, and implementing data-driven strategies for community growth. Bringing a strong track record in enhancing brand visibility and fostering community engagement.
Overview
6
6
years of professional experience
Work History
Community Manager
29SC Communities
11.2021 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Created monthly newsletter to keep community members informed about upcoming events, initiatives, and achievements.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Community Manager
Alltrade Service Solutions
06.2018 - 11.2021
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
Education
High School Diploma -
Holy Cross High School
Louisville, KY05-1995
Skills
- Tenant and eviction laws
- Resident relations
- Financial budgeting and reporting
- Property tours and inspections
- Conflict handling
- Facility repair reporting
Timeline
Community Manager
29SC Communities
11.2021 - Current
Community Manager
Alltrade Service Solutions
06.2018 - 11.2021
High School Diploma -
Holy Cross High School
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