Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

Suzanne Ducker

Granada Hills,CA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills.

Overview

24
24
years of professional experience

Work History

Administrative Asst. II / Management Services Officer 1

UCLA Medical Center
Westwood, CA
01.1998 - 07.2021
  • Schedule New Patients to the clinic and patients for the Genetic Counselors
  • Verify the patients insurance, collect their medical records, films and slides before the appointment and contact the patient by email with clinic information to be completed before the appointment
  • Interact with patients with compassion and understanding resulting in optimum patient satisfaction
  • Previously scheduled chemotherapy treatments for new and returning patients for the physicians that were outside of the oncology clinic
  • Verified that the medications met the Medi-care guidelines for the diagnosis, had authorization, and the orders were filled out correctly
  • Supervise staff of 17 including front and back office staff
  • Competently triage and resolve patient concerns
  • Interact with patients with compassion and understanding resulting in optimum patient satisfaction
  • Reconcile cash for the department; review and submit time sheets; purchase office and medical supplies; maintain office and medical equipment.

Store Manager / Sales Associate

PetCo Pet Supplies
Westwood, CA
01.1998 - 07.1993
  • Assist customer with any questions or needs they have with our products
  • Cashier responsible for balancing the register at the end of shift
  • Stocking shelves, taking inventory, setting up end-caps and store displays
  • As manager responsible for hiring, training, scheduling and evaluating the staff
  • Responsible for store banking, budgeting and payroll.

Education

Two years, Marine Biology Major -

Santa Monica College
CA

Skills

  • Customer service skills
  • Teamwork
  • Knowledge of phone systems
  • MCCS
  • ACCESS EXPRESS
  • BRUIN BUY
  • IDX
  • ICAP
  • Workflow Optimization
  • Appointment Scheduling
  • Clerical Support
  • Office Administration
  • Highly organized
  • Professional Communication
  • Critical Thinking
  • Conflict Mediation
  • Cash deposit preparation

Awards

  • Employee of the Month, Medical Specialties Department, August 2000
  • UCLA Incentive Award: 1999, 2003, 2005, 2006, 2007

References

REFERENCES FURNISHED UPON REQUEST

Timeline

Administrative Asst. II / Management Services Officer 1

UCLA Medical Center
01.1998 - 07.2021

Store Manager / Sales Associate

PetCo Pet Supplies
01.1998 - 07.1993

Two years, Marine Biology Major -

Santa Monica College

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Suzanne Ducker