Suzanne Dunbar
Lawrenceville,GA
Summary
Experienced Claims Administrator with over 15 years of experience in the insurance industry. Skilled in managing the claims process from intake to resolution, providing excellent customer service, and collaborating with other teams. Proven ability to handle high volume claims while maintaining a positive and professional demeanor. Adept at building strong relationships with clients and customers and committed to providing exceptional service that exceeds expectations. Proficient in Excel, Word, Mize, Salesforce, and Lean Six Sigma methodologies.
Overview
17
17
years of professional experience
Work History
Assistant Manager
TheBest Claims Solutions
06.2022 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of specific products.
- Helped with planning of schedules and delegating assignments to meet coverage and service demands.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed the intake and movement of claims throughout the claims process within multiple claims systems.
Warranty Coordinator
BrightClaim, LLC
01.2007 - 06.2023
- Enhanced customer satisfaction by efficiently managing warranty claims and providing timely solutions.
- Reduced warranty claim processing time by streamlining communication between departments and clients.
- Collaborated with estimators and builders to ensure replacement of products under the product warranty.
- Developed comprehensive reports for management.
- Cultivated strong relationships with clients, ensuring efficient resolution of warranty concerns.
- Maintained thorough knowledge of product warranties, enabling prompt assistance to customers and colleagues alike.
- Assisted in the development of training materials.
- Effectively communicated technical information to customers, facilitating understanding of their warranties'' scope and limitations.
- Demonstrated exceptional attention-to-detail when reviewing claim documentation before making eligibility decisions.
- Educated customers on proper maintenance and care practices to minimize warranty claims and improve product longevity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Trained team members on new client warranties.
Skills
- Task Delegation
- Employee Scheduling
- Schedule Oversight
- Organizational skills
- Adaptability and flexibility
- Schedule Management
- Customer Service
- Professional and Courteous
- Problem Resolution
- Customer Relations
Timeline
Assistant Manager
TheBest Claims Solutions
06.2022 - 11.2023
Warranty Coordinator
BrightClaim, LLC
01.2007 - 06.2023
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