Suzanne Dunlay
North Highlands,CA
Summary
Veteran Service Officer with over 13 years of experience providing assistance and advocacy through positive engagement with veterans. Skilled claim preparation and processing, comfortable and familiar with federal, state and county regulations.
Overview
5
5
years of professional experience
Work History
County Veteran Service Officer
Placer County Veteran Services
Rocklin , CA
2014.12 - 2019.08
- Discussed available services with veterans and their family members outlining procedures to facilitate smooth engagement in the claims processes.
- Helped veterans address disabilities and put together claim packets for submission to the Veteran Benefits Administration.
- Maintained confidential veteran medical and personal documentation to prevent data compromise and comply with HIPAA regulations.
- Guided veterans through the claims process.
- Provided assertive community collaboration and case management to veterans and their family members
- Safeguarded veteran privacy with strict adherence to HIPAA protocols.
- Answered questions and responded to inquiries to deliver high level of service to veterans and their family members.
- Built and maintained strong relationships with veterans by successfully resolving issues and responding promptly to phone inquiries.
- Maintained accurate records and documented veteran data in multiple government databases.
- Ensured compliance with Federal, State and County regulations while performing daily tasks.
- Scheduled appointments with veterans who needed further assistance or had more complex requirements.
- Processed claims accurately ensuring that all required documents were completed correctly.
- Coordinated activities between various government to provide better services for veterans.
- Provided guidance and advocacy regarding veteran services and benefits.
- Provided customer service and support to veterans, responding to inquiries in a timely manner.
- Responded promptly to emails from veterans and community partners seeking assistance or answers to questions.
Education
Bachelor of Science - Organizational Leadership
William Jessup University
Rocklin, CA2020-08
Skills
- Reporting and Documentation
- Community Outreach
- Grant Writing
- Critical Thinking Abilities
- Strong Communication Abilities
- Stress Management Techniques
- Claims Processing
- Benefits Administration
- Regulations Knowledge
- Interviewing Techniques
- Team Collaboration
- Multitasking
- Written Communication
- Community Outreach Expert
- Interpersonal Skills
- Continuous Improvement
- Analytical Skills
- Attention to Detail
- Referral Coordination
- Veteran-Centered Care
- Veteran Advocacy
- Time Management Abilities
- Case Documentation
- Administrative Management
- Professionalism
- Problem-Solving Abilities
- Task Prioritization
- Interpersonal Communication
- Organizational Skills
- Active Listening
Timeline
County Veteran Service Officer
Placer County Veteran Services
2014.12 - 2019.08
Bachelor of Science - Organizational Leadership
William Jessup University
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