Suzanne Eaton
Lake Ronkonkoma,NY
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Talented [Job Title] proven successful in leading administrative team members in high-volume [Type] settings. Knowledgeable about [Industry] regulations, managing files and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Care Technician/Medical Photographer
Memorial Sloan Kettering Cancer Center
Hauppauge, NY
01.2012 - Current
- Helped create a safe environment by following infection control policies.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Notified senior staff of patient emergencies to optimize outcomes.
- Instructed new employees on proper techniques of performing daily tasks.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Recorded patient conditions and vital signs before and after medical operations.
- Restocked unit frequently with necessary medical supplies.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Provided direct patient care and assistance to healthcare team members.
- Organized supplies in order to maintain adequate stock levels throughout shift.
Lead Nursing Assistant/Supervisor
The Holterbosch Residence
Oyster Bay, NY
08.2007 - 08.2011
- Administered medications and educated patients and families on correct at-home administration.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Recorded detailed prognosis, treatment, responses, and progress notes in patient charts.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Supervised the work of lower-level Nursing Assistants to ensure quality standards were met.
- Assisted with end-of-life care for terminally ill patients.
- Answered patient call signals and signal lights to determine patients' needs.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Coordinated communication between medical staff and other departments regarding patient needs and treatment plans.
- Managed medication administration, including assisting nurses with administering medications.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Patient Care Technician
Memorial Sloan Kettering Cancer Center M19
Manhattan, NY
11.2004 - 04.2008
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Notified senior staff of patient emergencies to optimize outcomes.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Recorded patient conditions and vital signs before and after medical operations.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Collected specimens from patients for laboratory testing purposes.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Provided emotional support for patients and families during difficult times.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Performed data entry duties into various software systems including Excel spreadsheets.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Medical Assitant/Office Coordinator
Nassau Suffolk Urology
West Islip, NY
06.2002 - 11.2004
- Maintained a clean reception area for visitors, including stocking magazines and brochures about available services.
- Delivered patient information, appointment results and insurance information to other office staff for reporting and billing purposes.
- Assisted with referrals and prepared medical records for patients.
- Performed medical transcription duties.
- Resolved customer complaints or answered customers' questions.
- Organized patient records, including filing and updating medical histories.
- Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
- Supported [Number] providers in outpatient medical office through coordinating all administrative operations.
- Processed insurance claims forms submitted by patients or other providers.
- Oversaw office inventory and timely reordering of supplies.
- Delegated work to staff, setting priorities and goals.
- Greeted and checked-in patients upon arrival to the office.
- Organized patient charts before each day's clinic sessions began.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Responded to patient callbacks and phone-in prescription refill requests.
- Cleaned and maintained medical equipment following procedures and standards.
- Collected samples from patients for laboratory testing purposes.
- Incorporated outside records into charts and EHR.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Recorded patient conditions and vital signs before and after medical operations.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Helped create a safe environment by following infection control policies.
- Provided direct patient care and assistance to healthcare team members.
Education
Master of Arts - Healthcare Administration
Ashford University
05-2014
Skills
- Basic Nursing Care
- Emergency Response
- Mobility Assistance
- Patient Education
- Specimen Collection
- Vital Signs Monitoring
- Patient Observation
- Healthcare Expertise
- Clinical Training
- Medical Laboratory Procedures
- Data Collection
- Blood Glucose Monitoring
- Patient Positioning Understanding
- Patient Services
- Restocking Supplies
- Medical Equipment Operation
- Sterilization Techniques
- Feeding Assistance
- Correspondence Management
- Inventory Auditing
- Office Administration
- Bookkeeping
- Vendor Management
- Client Relationship Management
- Performance Improvement
- Cost Control
- Space Planning
- Meeting Organization
- Customer Service
- Staff Management
- Cross-Functional Collaboration
- Business Correspondence Writing
- Records Management
- Technical Support
- Schedule Coordination
- Strategic Planning
- Scheduling
- Project Management
Affiliations
- Kickline
- All County NYSSMA
- Assistant to President for Sachem Wrestling
- Triple RRR Committee
- Event Planner
Accomplishments
- 2013 Shining Star Recipient
Certification
- Medical Assistant
- Phlebotomy
- EKG
- Coding
- Medical Manager
References
References available upon request.
Timeline
Patient Care Technician/Medical Photographer
Memorial Sloan Kettering Cancer Center
01.2012 - Current
Lead Nursing Assistant/Supervisor
The Holterbosch Residence
08.2007 - 08.2011
Patient Care Technician
Memorial Sloan Kettering Cancer Center M19
11.2004 - 04.2008
Medical Assitant/Office Coordinator
Nassau Suffolk Urology
06.2002 - 11.2004
Master of Arts - Healthcare Administration
Ashford University
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