Results-oriented Professional with over 15 years of experience in the banking industry. Strengths include business development, loan processing, problem solving, and top-quality customer service.
Overview
2027
2027
years of professional experience
Work History
MLA/Loan Processor
Crosscountry Mortgage
Rockaway, NJ
05.2023 - 03.2026
Reviewed and verified loan applications for completeness and accuracy.
Coordinated communication between clients, loan officers, and underwriting teams.
Processed mortgage documentation using Encompass software to ensure compliance with regulations.
Assisted in resolving issues related to credit reports and income verification.
Provided training to new team members on loan processing protocols and systems.
Assisted loan officers in preparing and processing mortgage applications.
Coordinated communication between clients, lenders, and real estate agents.
Mortgage Loan Processor / Customer Service
Investors Bank
Millburn, NJ
2016 - 01.2023
Processed: FHA/VA/USDA/Conventional/ Commercial/ New Construction and Bond Loans
Responsible for managing a pipeline of 30-70+ loans and customers
Handled Inbound and outbound customer calls.
Analyzed borrowers credit history, income, and assets.
Ran loans through DU/LP and GUS for approval.
Submitted daily and weekly reports to Managers and Loan Officers
Loan Processor/ Post Closing
Mld Mortgage
Florham Park, NJ
01.2014 - 01.2017
Processed Conventional, FHA loans, post closings, cleared post-closing issues, Trailing Docs, managed customer calls and helpline
Education
Administrative Office Support Specialist Program - undefined
LasComp Institute of IT
Skills
Fair Housing Regulations
Escrow
Underwriting
Banking
Credit Analysis
Account Management
Tax Experience
Mortgage Servicing
Post-Closing
Financial Analysis
Research
Management
Financial Services
Communication skills
Timeline
MLA/Loan Processor
Crosscountry Mortgage
05.2023 - 03.2026
Loan Processor/ Post Closing
Mld Mortgage
01.2014 - 01.2017
Administrative Office Support Specialist Program - undefined