Summary
Overview
Work History
Education
Skills
Timeline
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Suzanne Ely

Rockaway,NJ

Summary

Results-oriented Professional with over 15 years of experience in the banking industry. Strengths include business development, loan processing, problem solving, and top-quality customer service.

Overview

2027
2027
years of professional experience

Work History

MLA/Loan Processor

Crosscountry Mortgage
Rockaway, NJ
05.2023 - 03.2026
  • Reviewed and verified loan applications for completeness and accuracy.
  • Coordinated communication between clients, loan officers, and underwriting teams.
  • Processed mortgage documentation using Encompass software to ensure compliance with regulations.
  • Assisted in resolving issues related to credit reports and income verification.
  • Provided training to new team members on loan processing protocols and systems.
  • Assisted loan officers in preparing and processing mortgage applications.
  • Coordinated communication between clients, lenders, and real estate agents.

Mortgage Loan Processor / Customer Service

Investors Bank
Millburn, NJ
2016 - 01.2023
  • Processed: FHA/VA/USDA/Conventional/ Commercial/ New Construction and Bond Loans
  • Responsible for managing a pipeline of 30-70+ loans and customers
  • Handled Inbound and outbound customer calls.
  • Analyzed borrowers credit history, income, and assets.
  • Ran loans through DU/LP and GUS for approval.
  • Submitted daily and weekly reports to Managers and Loan Officers

Loan Processor/ Post Closing

Mld Mortgage
Florham Park, NJ
01.2014 - 01.2017
  • Processed Conventional, FHA loans, post closings, cleared post-closing issues, Trailing Docs, managed customer calls and helpline

Education

Administrative Office Support Specialist Program - undefined

LasComp Institute of IT

Skills

  • Fair Housing Regulations
  • Escrow
  • Underwriting
  • Banking
  • Credit Analysis
  • Account Management
  • Tax Experience
  • Mortgage Servicing
  • Post-Closing
  • Financial Analysis
  • Research
  • Management
  • Financial Services
  • Communication skills

Timeline

MLA/Loan Processor

Crosscountry Mortgage
05.2023 - 03.2026

Loan Processor/ Post Closing

Mld Mortgage
01.2014 - 01.2017

Administrative Office Support Specialist Program - undefined

LasComp Institute of IT

Mortgage Loan Processor / Customer Service

Investors Bank
2016 - 01.2023
Suzanne Ely