Summary
Overview
Work History
Education
Skills
Additional Information
Philanthropy
Timeline

Suzanne Ervin

Edmond,OK

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Independent Sales Consultant

Silpada
Kansas City, Kansas
01.2009 - 03.2015
  • Conveyed love of products sold and devotion to company, customers and brand in sales presentations to establish credibility and make personal connections with clients.
  • Placed cold calls to potential customers and follow-up calls to current and past clientele, cultivating long-term relationships to generate referral and repeat business.
  • Created and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows and networking events.

Managing Partner

Brinker Internationl, Chili's Grill & Bar
Dallas, Texas
03.1995 - 11.2009
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
  • Increased revenue with successful promotional strategies and reductions in costs.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maximized quality assurance by completing frequent line checks.
  • Oversaw food preparation and monitored safety protocols.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Scheduled 15-30 restaurant workers daily and filled shifts

Education

BBA - Management

University of Oklahoma, Norman, OK

Skills

  • Retail Knowledge
  • Efficient Service
  • Effective Customer Communication
  • Personnel Management
  • Operational Efficiency
  • Operations Support
  • Service Quality
  • Client Satisfaction
  • Complex Problem-Solving
  • Business Operations
  • Effective Scheduling
  • Team Goals

Additional Information

Cheer Booster Co-Treasurer 2020-2021

Cheer Booster President 2021-2022

Numerous volunteer positions at schools from 2009-2022



Philanthropy

Organized and hosted a golf tournament for St. Jude Children's Hospital

Limbs for Life

Salvation Army

Race or the Cure

Homeless Alliance

Timeline

Independent Sales Consultant - Silpada
01.2009 - 03.2015
Managing Partner - Brinker Internationl, Chili's Grill & Bar
03.1995 - 11.2009
University of Oklahoma - BBA, Management

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Suzanne Ervin