Suzanne Eubank
City of Saint Peters,MO
Summary
Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols. Motivated Customer Account Specialist with 2 years of experience. Provides expert beginning-to- end order processing. Skilled in effectively investigating and resolving critical customer issues. Demonstrates solid computer and accounting skills. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
6
6
years of professional experience
Work History
Branch Supervisor
JM Associates Federal Credit Union Aka JMAFCU
08.2022 - Current
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Executed extensive variety of customer transactions according to institutional policy and procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Teller/Account Specialist
Peoples Savings Bank
12.2020 - Current
- Upheld compliance, quality and service standards.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Used networking, customer service and interpersonal skills to connect with potential customers and make sales.
- Promoted target products during special promotions through cold and warm calling.
- Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
- Developed improved standard operating procedures to increase billing accuracy and cash flow.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Maintained confidentiality of bank records and client information.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to financial services security and audit procedures.
Bank Teller
CBC Bank
10.2019 - 12.2020
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Sales Associate
Payless Shoe source
04.2018 - 09.2019
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Education
Associate of Science - Accounting
Southern New Hampshire University
Hooksett, NH06.2022
High School Diploma -
Seneca Valley High School
Germantown, MD05.1988
Skills
- Teamwork and Collaboration
- Money Handling
- Transaction Error Identification
- Balance Verification and Reconciliation
- Problem-Solving
- Process Monitoring
- Quality Control
- Information Processing
- Data Entry
- Currency Counting Machines
- Regulatory Compliance
- Customer Service
- New Account Setup
- Account Services
- Data Security and Validation
- Money Management
Timeline
Branch Supervisor
JM Associates Federal Credit Union Aka JMAFCU
08.2022 - Current
Teller/Account Specialist
Peoples Savings Bank
12.2020 - Current
Bank Teller
CBC Bank
10.2019 - 12.2020
Sales Associate
Payless Shoe source
04.2018 - 09.2019
Associate of Science - Accounting
Southern New Hampshire University
High School Diploma -
Seneca Valley High School
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