Suzanne Eubank
O'Fallon,USA
Summary
Dedicated professional with a strong foundation in financial services, adept at managing multiple tasks while collaborating with teams to achieve strategic goals. Committed to enhancing customer experiences through effective communication and problem resolution, ensuring compliance with regulatory standards to drive business performance.
Overview
8
8
years of professional experience
Work History
Senior MSR
JM Associates Federal Credit Union
Earth City, MO
08.2022 - Current
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded promptly to customer inquiries, ensuring timely resolution of issues and enhancing satisfaction.
- Met deadlines while maintaining high-quality deliverables.
- Processed loan applications, including verifying customer information, preparing documents, and ordering third-party services.
- Utilized strong customer service skills to effectively communicate with customers regarding their loan applications.
- Monitored loans within pipeline to prevent delays or interruptions.
- Collected required documentation from applicants and followed up on missing items.
- Implemented effective strategies for resolving loan application issues or discrepancies.
- Reviewed and verified submitted loan applications for completeness and accuracy for loan execution.
- Applied advanced mathematical knowledge when calculating debt-to-income ratios and loan-to-value ratios.
- Researched loan documents and regulations to ensure compliance with all federal, state, and local laws.
- Provided assistance in maintaining current records of all processed loans in accordance with company policy.
- Managed sensitive data securely by adhering to established protocols. in an accurate manner by following established security protocols.
- Generated periodic reports detailing progress on active loans as well as those that had been closed or denied.
- Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives.
- Ensured professional standards followed Generally Accepted Auditing Standards guidelines.
- Prepared work papers that documented audit results, findings, and conclusions in accordance with Generally Accepted Auditing Standards.
- Maintained up-to-date knowledge of applicable federal laws related to auditing practices.
- Managed the daily workflow of attendance processes, including record keeping, reporting, and auditing activities.
Teller/Account Specialist
Peoples Savings Bank
St.Peters, MO
12.2020 - 07.2022
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Leveraged networking and customer service skills to engage potential customers and drive sales.
- Promoted target products during special promotions through cold and warm calling.
- Fostered client loyalty through quality service and proactive account management.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Ensured adherence to compliance, quality, and service standards in all operations.
- Adhered to financial services security and audit procedures.
- Monitored compliance with regulatory standards through ongoing auditing processes.
- Developed standard operating procedures that enhanced billing accuracy and optimized cash flow.
- Mentored and trained new staff on teller operations, policies and procedures, leading to improved performance of the team overall.
Bank Teller
CBC Bank
St.peters, MO
10.2019 - 12.2020
- Assisted customers with account inquiries and updates to enhance customer satisfaction.
- Explained bank services, financial products and applicable fees to customers.
- Identified and analyzed customer financial needs to recommend suitable financial products.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Performed daily balancing of assigned teller drawer, ensuring accuracy of all transactions processed throughout the day.
- Reconciled cash and checks against computer records at the end of shift.
- Promoted bank products and services during customer interactions, consistently meeting or exceeding sales goals.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Sales Associate
Payless Shoe source
St.Peters, MO
04.2018 - 09.2019
- Assisted customers in locating products, addressing inquiries, and providing tailored product advice.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline the benefits of products.
- Monitored customer order process and addressed customer issues.
- Built strong relationships with customers, contributing to customer retention and business expansion.
- Interacted positively with customers to create a welcoming atmosphere. with each customer, providing professional and polite support for sales and service needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Associate of Science - Accounting
Southern New Hampshire University
Manchester, NH06-2022
High School Diploma -
Seneca Valley High School
Germantown, MD05-1988
Skills
- Financial management
- Regulatory compliance
- Balance reconciliation
- Transaction error resolution
- Process improvement
- Customer service excellence
- Account management
- Client support services
- Data security practices
- Computer proficiency
- Microsoft Office skills
- Problem-solving expertise
- Teamwork and collaboration
Timeline
Senior MSR
JM Associates Federal Credit Union
08.2022 - Current
Teller/Account Specialist
Peoples Savings Bank
12.2020 - 07.2022
Bank Teller
CBC Bank
10.2019 - 12.2020
Sales Associate
Payless Shoe source
04.2018 - 09.2019
Associate of Science - Accounting
Southern New Hampshire University
High School Diploma -
Seneca Valley High School