Suzanne Evans

Maintained a clean, organized, and professional office environment to support maximum productivity.

• Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
• Provided exceptional customer service by addressing client inquiries promptly and professionally.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
• Monitored front areas so that questions could be promptly addressed.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures for ten providers.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Provided materials preparation, notes and minute taking for meetings.
• Managed daily schedules, appointments, and meetings for upper-level executives to ensure optimal time management.
• Facilitated smooth communication between departments, promoting collaboration and problem-solving efforts.
• Organized company events such as holiday parties or team-building activities to promote camaraderie within the workplace environment.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks for 31 team members.
• Supported office renovation in 2019-2020

• Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
• Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
• Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
• Assisted in training new staff members on best practices for patient registration, improving overall team performance.
• Reduced registration errors through meticulous data entry and attention to detail.
• Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
• Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
• Enhanced communication within the team, leading to improved efficiency in handling daily tasks.
• Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.