Suzanne Ferdenzi
Brooklyn Park,MN
Summary
Results driven district manager with over 25 years of experience in operations management, seeking to leverage strong leadership and strategic planning skills to enhance performance and profitability across multiple locations. Committed to fostering a high-performance culture and delivering exceptional customer experience while achieving company goals.
Budget, plan, and control costs to increase efficiency of operations Order food inventories and supplies Over 15 years of multi-unit supervising Trained/certified new Franchisees into system Proficient in Excel, Microsoft word and Microsoft windows Access customer needs and assure satisfaction Develop and maintain long-term customer relations Maintain high food quality, service and sanitation standards Ensure compliance with all city, state, and federal standards and codes
Overview
28
28
years of professional experience
Work History
ADMIN/Trainer/General Manager/new Store Trainer
POJ Management/ DBA Toppers pizza
01.2017 - 07.2022
- Managed payroll and MVRs while simultaneously handling marketing for both stores
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
Supervisor of Housekeeping
Holiday Inn express Charlotte Motor Speedway
10.2012 - 12.2016
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Established effective communication between team members in order to foster a positive work environment.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Multi-Unit Supervisor
J’s foods Papa John-Smithfield NC
09.2006 - 09.2011
- Controlled marketing and budget items to increase market sales by 20%, ensuring positive comp sales every year; additionally certified as a multi-unit trainer who trained all multi-unit managers for the region.
- Analyzed financial data to develop budgets and identify areas for cost savings.
- Developed strategies to increase customer satisfaction, sales, and profitability across all units.
- Maintained daily operations of multiple units, delegating tasks and supervising staff performance.
Director of Operations
Papa Johns International-Greensboro, NC
04.2002 - 09.2006
- Ensured continuous growth of the restaurant by providing exceptional customer service and consistently achieving an average pizza score of 9.1 over a span of four years.
- Directed the operations and logistics of a multi-million-dollar business.
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
Supervisor-Papa Johns-11 Stores
Pizza Venture of San Antonio-San Antonio, TX
06.2000 - 04.2002
- Conducted regular cash handling audits to review deposit procedures, interviewed, hired, evaluated, and provided guidance to staff
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Implemented cost-cutting measures without compromising quality of services offered.
Supervisor-9 stores
Papa Johns International-Northern Virginia /DC
12.1997 - 06.2000
- Oversaw daily operations while guaranteeing adherence to standard and company regulations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Implemented quality control measures, significantly reducing error rates.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Identified needs of customers promptly and efficiently.
Area Supervisor
Papa Johns International-Charlotte, NC
05.1994 - 12.1997
- Managed multiple locations, overseeing operations and ensuring operational efficiency and adherence to company policies.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Built lasting client relationships by organizing and planning sales events.
- Managed daily operations, client relations and IT.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Operating Partner
Toppers Pizza Minnesota
07.2022
- Managed daily operations, staff performance, and financial activities while prioritizing excellent guest service and optimizing menu offerings.
- Created and executed strategies to improve operational efficiency and reduce costs.
- Established and maintained relationships with vendors, suppliers, customers, and other stakeholders.
- Reviewed financial statements to identify areas for cost savings or revenue improvement.
- Negotiated contracts with vendors for services including IT, HR, marketing.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Skills
- Results driven
- Leadership
- Strategic planning
- Operations management
- Multi-unit supervising
- Training/certification
- Excel
- Microsoft Word
- Microsoft Windows
- Customer needs assessment
- Customer relations
- Food quality
- Service standards
- Sanitation standards
- Compliance
- Budgeting
- Cost control
- Inventory management
- Staff management
- Financial oversight
- Guest service
- Menu management
- Marketing and promotion
- Sales analysis
- Community engagement
- Housekeeping supervision
- Complaint investigation
- Supply management
- Employee training
- Forecasting
- Company policies
- Team development
- Budget control
- Customer service
- P&L management
- Marketing coordination
- Cash handling
- Staff evaluation
- Brand loyalty
- Operations oversight
- Lesson Planning
- Curriculum Planning
- Program Management
- Payment Collection
- New Hire Training
References
Alicia Haase partner Toppers pizza (414) 306-4165
Danny Schwartz partner Toppers pizza (414) 416-3884
Certification
- Certified MUM trainer Papa Johns
- TGM certified Papa Johns
- Toppers Pizza Franchsee training.
Accomplishments
- Supervised team of 100 team members.
Timeline
Operating Partner
Toppers Pizza Minnesota
07.2022
ADMIN/Trainer/General Manager/new Store Trainer
POJ Management/ DBA Toppers pizza
01.2017 - 07.2022
Supervisor of Housekeeping
Holiday Inn express Charlotte Motor Speedway
10.2012 - 12.2016
Multi-Unit Supervisor
J’s foods Papa John-Smithfield NC
09.2006 - 09.2011
Director of Operations
Papa Johns International-Greensboro, NC
04.2002 - 09.2006
Supervisor-Papa Johns-11 Stores
Pizza Venture of San Antonio-San Antonio, TX
06.2000 - 04.2002
Supervisor-9 stores
Papa Johns International-Northern Virginia /DC
12.1997 - 06.2000
Area Supervisor
Papa Johns International-Charlotte, NC
05.1994 - 12.1997