Suzanne Fleming

Early Talent Program Coordinator

• Manage ‘trainer & project feedback model’ including formalizing the process, administering surveys, and facilitating calls to gather feedback from trainers and project leaders, and improving the process to scale as program grows.
• In day-to-day operations, maintaining Early Talent roster and profiles (e.g., mentor assignments, staffing assignments,) and tracking training and attendance.
• Prepare on-site trainers with expectations for training sessions, office and building logistics, and training schedules.
• Work on community-building events including co-leading planning of Early Talent social events (e.g., Breakfast, snacks brought into office, lunches, holiday events, graduation), coordinating with vendors, and managing event logistics.
• Set up office to receive new Early Talent recruits; Set up desk, supplies, computers, building forms, new hire forms, photo ID’s, badges. Help with on boarding.
• Developed and maintained courteous and effective working relationships.

Offices Services Assistant - Oct 2021- Mar 2022

• Responsible for greeting incoming guests.
• Coordinating office events, and general administrative tasks as assigned
• Ensure office is safe, secure, and operational for employees and visitors.
• Maintain office areas and office equipment; submit Premise ticket for repairs or maintenance.
• Keep track of office supplies, break room supplies, stock kitchen etc. Ensure adequate inventories and restock as needed.
• Perform onboarding and off boarding tasks including new hire packets, orientation, key distribution, mailbox updates, desk clean out, etc. computer needs.

• Manage Sales and Marketing office. Greet office guests & walk-ins. Conduct light interviews of prospects to determine area of care before assigning to a sales counselor. Support for VP of Sales and Marketing. Manage special events, group presentations and referral development programs. Planned Sales Webinars (ZOOM) (invitations, RSVP list, and coordinate logistics). Create and maintain master Entrance fee & Rental logs. Create weekly KPI reports for President of CC Young.
• SME for Enquire data base. Manage Enquire database with 5000+ names and addresses. , reports, training, user compliance, program changes and upgrades. Manage Enquire Dashboard, assign and track Leads for Marketing team and Health Center. Update Enquire with latest Matrix Care census to update daily census report for 400+ residents.

• Serve as direct point of contact for individuals registering for federal assistance and seeking relief program referrals through applications, e.g., phone, live chat, email, and social media
• Conduct interview and/or inquiry about needs and provide instructions and/or referrals. Talked to very distraught people who had lost everything, became shoulder to cry on. Talked to someone who wanted to end their life, and thought there was nothing left to live for. Sent them to seek Crisis Counseling right away at local shelter that was near them.
• Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance
• Helpline (HL), Rental Resources.

SR. SPECIALIST, EQUIP ENG. 2010 - 2016

• Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements of central office equipment for telecommunications companies
• Apply engineering techniques in ordering, installing, removing and layout planning of central office equipment
• Develop specifications for complex products and systems
• Allocate central office space via analysis of growth input from various engineering groups
• Led team when Area manager was away

SR. LOGISTICS ANALYST 2006 - 2016

• Responsible for materials and inventory management functions for UVERSE hub offices
• Created efficiencies in report data, cost tracking, and budget analysis
• Fostered vendor relationships to establish best practices for ordering and tracking
• Team lead for peers
• Trained and developed new employees

KEY ACCOMPLISHMENTS:

• Provided support for circuit ordering, and installation strategies to ensure complete customer satisfaction
• Handled hub office orders that far exceeded normal order activity thresholds for any other location
• Developed Asset Transfer Policy for Video Engineering, along with being developer for other local processes and practices utilized by logistics team.

Promoted to Sr. Logistics Analyst

• Responsible for establishment of Network design for inter-office facilities
• Reconciled bills with tariff & Interconnection Agreement rates
• Successfully designed and built SONET network for major projects (e.g., Citigroup, Equant, Indy Mac, Walgreen’s and Red Cross.) Successfully completed project management for Red Cross emergency installation ahead of schedule during Category 5 Hurricane Katrina Damage: $125 billion
• Successfully managed Citigroup and Baltimore Ring projects, finishing ahead of schedule
• Received silver Rice Award Certificate of Appreciation/Excellence