Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suzanne Flores

Fort Worth

Summary

Skilled in technical and product troubleshooting, I excel in delivering top-tier remote support, notably at Apple. My adeptness in resolving customer complaints enhances loyalty, with a knack for managing high-stress situations. This blend of technical proficiency and empathetic customer service significantly boosts satisfaction and repeat business.

Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.

Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.

Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.

Overview

5
5
years of professional experience

Work History

Technical Support Representative

Apple
03.2023 - 01.2025
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Customer Service Representative

Dialogue Direct
08.2020 - 04.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

APAC Customer Services
11.2019 - 02.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Venus High School
Venus, TX
06-2009

Skills

  • Technical troubleshooting
  • Technical support
  • Product troubleshooting
  • Remote support
  • Microsoft outlook
  • Service support

Timeline

Technical Support Representative

Apple
03.2023 - 01.2025

Customer Service Representative

Dialogue Direct
08.2020 - 04.2023

Customer Service Representative

APAC Customer Services
11.2019 - 02.2023

High School Diploma -

Venus High School
Suzanne Flores