Suzanne Flores
Fort Worth
Summary
Skilled in technical and product troubleshooting, I excel in delivering top-tier remote support, notably at Apple. My adeptness in resolving customer complaints enhances loyalty, with a knack for managing high-stress situations. This blend of technical proficiency and empathetic customer service significantly boosts satisfaction and repeat business.
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Apple
03.2023 - 01.2025
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Customer Service Representative
Dialogue Direct
08.2020 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
APAC Customer Services
11.2019 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Venus High School
Venus, TX06-2009
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Microsoft outlook
- Service support
Timeline
Technical Support Representative
Apple
03.2023 - 01.2025
Customer Service Representative
Dialogue Direct
08.2020 - 04.2023
Customer Service Representative
APAC Customer Services
11.2019 - 02.2023
High School Diploma -
Venus High School
Similar Profiles
SORHEE PARKSORHEE PARK
Specialist at AppleSpecialist at Apple
Srinivas BikkiSrinivas Bikki
Software Developer at AppleSoftware Developer at Apple
Jason LouisJason Louis
Specialist at AppleSpecialist at Apple