Suzanne Flores
Kyle, TX 78640,Texas
Summary
Accomplished Medical Admitting Clerk at Community Care, adept in HIPAA compliance and patient confidentiality. Enhanced clinic workflow by 20% through efficient appointment scheduling and insurance verification. Known for delivering compassionate customer service and fostering a positive work environment, contributing to improved patient care and satisfaction.
Overview
17
17
years of professional experience
Work History
Medical Admitting Clerk
Community Care
08.2017 - Current
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Processed medical records and ensured compliance with privacy regulations efficiently.
- Assisted in insurance verification and claims processing to enhance revenue cycle management.
- Developed and maintained organized filing systems for easy access to patient information.
- Trained new staff on administrative procedures, improving team efficiency and consistency.
- Streamlined communication between healthcare providers and patients, enhancing service delivery.
- Implemented electronic health record (EHR) systems, increasing data accuracy and accessibility.
- Coordinated patient follow-up appointments, contributing to improved patient care outcomes.
- Contributed to a positive work environment by delivering excellent customer service in all interactions with patients, families, and colleagues.
- Handled sensitive inquiries related to billing disputes diplomatically, resolving issues promptly without compromising patient relationships.
- Managed incoming calls efficiently while maintaining a professional demeanor under pressure from high call volumes or challenging situations.
- Participated in periodic training sessions to stay current on best practices within the field of medical administration.
- Maintained strict confidentiality of sensitive information, adhering to HIPAA guidelines for all patient records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Receptionist
Supersmiles Dental
05.2012 - 07.2016
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Assisted in maintaining accurate patient records within electronic health record systems.
- Coordinated front desk activities, ensuring seamless communication between patients and dental staff.
- Enhanced patient experience by providing clear information about services and procedures.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Medical Receptionist
AccessCo Medical
02.2009 - 10.2011
- Streamlined check-in and check-out processes, reducing wait times for patients.
- Implemented follow-up systems to ensure timely reminders for appointments and treatments.
- Developed organizational practices that improved workflow and overall clinic productivity.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
High School Diploma -
Austin High School
Austin05-1986
Skills
- HIPAA compliance
- Patient confidentiality
- Patient registration
- Insurance verification
- Appointment scheduling
- Payment processing
- Telephone etiquette
- Coordinating paperwork
- Data verification
- Eligibility requirements
- Collecting co-pays
- Checking patient details
- Billing and insurance processes
Languages
Spanish
Professional Working
Timeline
Medical Admitting Clerk
Community Care
08.2017 - Current
Medical Receptionist
Supersmiles Dental
05.2012 - 07.2016
Medical Receptionist
AccessCo Medical
02.2009 - 10.2011
High School Diploma -
Austin High School