Overview
Work History
Education
Skills
Timeline
Generic

Suzanne Forester

Casselberry,FL

Overview

2026
2026
years of professional experience

Work History

Assistant Manager

7 11 Gas Station
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Enhanced team productivity by streamlining operational processes.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Improved operational efficiency by adopting new technology for inventory management.

Food and Beverage Cashier

McDonald's
  • Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
  • Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
  • Operated and sanitized kitchen and food preparation equipment.
  • Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
  • Utilized point-of-sale systems proficiently for timely order entry, payment processing, and generating sales reports as required by management staff members.
  • Upheld proper food handling safety standards to ensure a healthy dining experience for guests.
  • Maintained high levels of cleanliness throughout the work area, adhering to sanitation regulations and guidelines.
  • Engaged customers to help create superior food and beverage experience.
  • Promoted a positive work culture by fostering teamwork, clear communication, and mutual respect among all team members.
  • Effectively managed customer complaints, resolving issues promptly and professionally.
  • Provided exemplary customer service through active listening, understanding individual preferences, and making knowledgeable recommendations based on customers'' needs or dietary restrictions.
  • Replaced CO2 tanks and soda syrups when depleted.
  • Balanced cash registers at the beginning and end of shifts, ensuring accurate financial records for management review.
  • Assisted in maintaining inventory levels, ensuring availability of popular items during peak hours.
  • Managed time effectively during peak hours to maintain swift service without compromising quality or attention to detail in transactions or order preparation tasks.
  • Ensured consistent adherence to company policies and procedures while providing top-notch service to all patrons, resulting in a reputation for excellence in the food and beverage industry.
  • Streamlined the ordering process for increased accuracy and reduced wait times.
  • Proactively identified opportunities for process improvements in the food and beverage operations, resulting in increased efficiency and customer satisfaction.
  • Contributed to overall sales growth by upselling menu items and promoting special offers.

Dinning Room Manager

Yueville Manor
  • Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
  • Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
  • Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
  • Implemented training program for front of house staff to maintain high standards of customer service.
  • Boosted employee morale and retention through effective communication and team-building activities.
  • Streamlined operations by creating efficient schedules for all dining room staff members.
  • Developed strong relationships with guests, resulting in a high rate of repeat clientele.
  • Optimized workflow by cross-training employees in various roles throughout the dining room operation.
  • Implemented cost-saving measures without sacrificing quality or guest satisfaction through careful analysis of operational expenses.
  • Designed overall floorplans and coordinated modifications for events and special reservations.
  • Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and providing constructive feedback.
  • Fostered a culture of teamwork among staff members by regularly hosting meetings to discuss goals, challenges, and successes within the department.
  • Increased revenue by organizing special events such as wine tastings, themed dinners, and holiday celebrations.
  • Improved overall efficiency by implementing strategic seating plans to maximize table turnover rates.
  • Assisted in budget development for the dining room department by analyzing past trends and making informed projections for future needs.
  • Collaborated with the culinary team to develop menus that catered to diverse customer preferences and dietary restrictions.
  • Coordinated with other departments such as banquets and catering to ensure seamless event execution.
  • Stayed current on industry trends and best practices, attending conferences and workshops to continually improve the dining room experience for guests.
  • Contributed to marketing efforts by working closely with management to create promotional materials highlighting unique offerings within the dining room experience.
  • Led planning, set up and takedown for special events.

Cook Shift Leader

Yueville Manor

Cashier Customer Service

7-eleven

Customer Service Cashier

7-eleven
09.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
  • Monitored inventory at checkout, ensuring high-demand items were always in stock.
  • Implemented customer feedback system, leading to actionable insights for store improvement.
  • Promoted store loyalty programs to customers to enhance engagement and repeat business.
  • Enhanced customer experience by providing prompt and accurate transactions.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Enhanced store security by identifying and reporting suspicious activities.

Education

Ged -

Wakefield High School
Wakefield, MA
1986

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building

Timeline

Customer Service Cashier

7-eleven
09.2024 - Current

Assistant Manager

7 11 Gas Station

Food and Beverage Cashier

McDonald's

Dinning Room Manager

Yueville Manor

Cook Shift Leader

Yueville Manor

Cashier Customer Service

7-eleven

Ged -

Wakefield High School

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Suzanne Forester