Summary
Overview
Work History
Education
Skills
Timeline
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Suzanne Franco

Somerset,MA

Summary

Dynamic HR Coordinator with a proven track record at Catholic Memorial Home, excelling in onboarding coordination and employee relations. Adept at processing payroll and conducting exit interviews, I fostered a positive workplace culture through effective engagement initiatives. Recognized for maintaining confidentiality and enhancing HR policies compliance, I drive organizational success through strategic collaboration.

Overview

43
43
years of professional experience

Work History

HR Coordinator/Payroll Clerk

Catholic Memorial Home
08.2015 - Current
  • Coordinated recruitment processes, ensuring timely communication with candidates and hiring managers.
  • Assisted in onboarding new employees, providing orientation on policies and procedures.
  • Implemented employee engagement initiatives, fostering a positive workplace culture through events and recognition programs.
  • Conducted exit interviews to gather feedback for organizational improvement and retention strategies.
  • Collaborated with management to streamline HR processes, enhancing efficiency in operations and response times.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Processed payroll ensuring timely delivery of paychecks to all employees.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Organized new employee orientation schedules for new hires.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
  • Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
  • Conducted exit interviews, gathering insights to improve retention and employee satisfaction.
  • Supported benefits administration by addressing employee inquiries and processing enrollment changes.

HR Coordinator

Kimwell Nursing Home
08.2001 - 05.2018
  • Managed employee records, ensuring compliance with HR policies and regulations.
  • Collaborated with management to identify staffing needs and create effective job descriptions.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Evaluated timecards for accuracy on regular and overtime hours.

Certified Teacher Assistant

Fall River Public Schools
01.1991 - 06.2014
  • Assisted teachers in implementing lesson plans, ensuring classroom materials were organized and accessible.
  • Supported individualized instruction for students with diverse learning needs, fostering an inclusive environment.
  • Collaborated with educators to track student progress and adjust instructional strategies accordingly.
  • Mentored new teacher assistants, providing guidance on classroom management techniques and educational resources.
  • Developed engaging activities that reinforced curriculum goals while promoting student participation and motivation.
  • Facilitated communication between parents and educators, addressing concerns and enhancing student support systems.
  • Evaluated student performance through observation, providing feedback to improve teaching methods and outcomes.

Assistant Office Supervisor

John Hancock Insurance Company
03.1982 - 06.1992
  • Led daily operations to ensure efficient office workflow.
  • Mentored team members, fostering professional growth and development.
  • Implemented process improvements to enhance productivity and accuracy.
  • Coordinated cross-departmental communication to streamline procedures.
  • Managed schedules and resources to optimize operational efficiency.
  • Oversaw administrative functions, ensuring compliance with company policies.
  • Analyzed data to drive strategic decision-making and improve outcomes.
  • Maintained a clean, organized, and professional office environment to support maximum productivity.
  • Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.

Education

Bachelor of Arts - Accounting

University of Massachusetts, Dartmouth
North Dartmouth, MA
05-1985

Associate of Science - Accounting And Finance

Bristol Community College
Fall River, MA
05-1979

Skills

  • Recordkeeping
  • Maintains confidentiality
  • Employee relations
  • New employee orientations
  • HR policies compliance
  • Benefits administration
  • Confidential document control
  • Onboarding coordination
  • Superb interpersonal skills
  • Background checks
  • Exit interviews
  • Customer relations
  • Payroll processing

Timeline

HR Coordinator/Payroll Clerk

Catholic Memorial Home
08.2015 - Current

HR Coordinator

Kimwell Nursing Home
08.2001 - 05.2018

Certified Teacher Assistant

Fall River Public Schools
01.1991 - 06.2014

Assistant Office Supervisor

John Hancock Insurance Company
03.1982 - 06.1992

Bachelor of Arts - Accounting

University of Massachusetts, Dartmouth

Associate of Science - Accounting And Finance

Bristol Community College

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Suzanne Franco