Summary
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Suzanne Fredrickson

Tillamook,OR

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Customer-focused with successful several-year career in industry. Dynamic and successful at applying skills in busy environments. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Highly-motivated with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Can successfully navigate change. Quick adaptation to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Ready to contribute to a dynamic team and make a positive impact.

Work History

Fuel Department Leader

Fred Meyer
Tillamook, OR
07.2024 - Current
  • Provided day-to-day leadership to department staff, ensuring effective operations and compliance with company policies.
  • Monitored workflow processes to ensure timely completion of tasks and customer satisfaction.
  • Developed strategies for improving departmental efficiency and customer service.
  • Conducted regular team meetings to review progress on projects and address any issues that may arise.
  • Assigned tasks to staff based on individual strengths, skillsets, and experience levels.
  • Ensured all department resources were utilized effectively in order to maximize productivity.
  • Created reports detailing performance metrics such as quality assurance scores, cost savings initiatives, and customer feedback ratings.
  • Evaluated employee performance regularly through one-on-one meetings, reviews, and surveys.
  • Maintained a safe work environment by enforcing safety protocols and adhering to OSHA standards.
  • Resolved conflicts between employees or between customers and employees in an efficient manner.
  • Responded quickly to changes in market conditions or customer needs by implementing appropriate solutions.
  • Collaborated with senior management team on long-term strategic planning initiatives for the department.
  • Handled shift overstock, restocking and inventory control.
  • Followed safety protocols and company processes and procedures.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
  • Balanced workloads to meet targets without overtaxing employees.
  • Managed daily operations, ensuring efficient workflow and productivity.
  • Utilized technology and software for inventory management and sales reporting.
  • Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
  • Supervised, trained, and developed team members, enhancing their performance and professional growth.
  • Conducted performance evaluations, providing constructive feedback and setting objectives.
  • Implemented customer service standards, ensuring high levels of customer satisfaction.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Assessed company operations for compliance with safety standards.
  • Ensured that all necessary paperwork was completed accurately and submitted on time.
  • Reviewed work orders to check correctness of deliveries.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.

Education

Some College (No Degree) - Business Management

OSU OKC
Oklahoma City, OK

Skills

  • Team Management - As a department leader I managed 8 - 12 employees at a time
  • Compliance Management - As the Fuel Department Leader I had to maintain compliance with Federal, State, and Local policies regarding handling fuel deliveries, yearly state pump inspections, and fuel safety standards
  • Employee Scheduling - Scheduled all employees in my department weekly
  • Team Supervision - Supervised my team members and made sure all safety guidelines were followed
  • Customer Service - Provided excellent customer service and coached my team on providing excellent customer service
  • Workflow Coordination - Assigned daily tasks to employee to maintain excellent customer service and high safety standards while the team members were on shift
  • Order Management - Responsible for work orders related to pump problems and maintenance
  • Employee performance evaluation - Performed yearly performance evaiuations on my team members
  • Problem-Solving - Face-paced enviroment where two or three things needed attention and needed to be handled immediately
  • Departmental rapport - Always maintained a friendly work environment for my team members
  • Conflict de-escalation - Had to resolve customer complaints in a calm and firm manner, maintaining good relations so the customer walked away feeling heard and valued as a customer
  • Training and Development - Responsible for training new employees on safety protocols at the fuel center and training and developing good customer service skills
  • POS Software - Proficient in the fuel POS system Also proficient in completing Bill Of Lading paperwork and inputing it into the system to maintain accurate records

Affiliations

Me, my husand and our three dogs love to take a week long vacation every year to go camping.

References

References available upon request.

Timeline

Fuel Department Leader

Fred Meyer
07.2024 - Current

Some College (No Degree) - Business Management

OSU OKC
Suzanne Fredrickson