Suzanne Geasey
NYACK,NY
Summary
At Memorial Sloan Kettering Cancer Center, I excelled in care coordination, blending empathy with effective communication to enhance patient well-being. Demonstrated proficiency in healthcare compliance and patient education, significantly improving care delivery through multidisciplinary collaboration and innovative problem-solving.
Overview
13
13
years of professional experience
Work History
Care Coordinator
Memorial Sloan Kettering Cancer Center
West Harrison, NY
09.2011 - Current
- Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
- Responded promptly to inquiries from patients regarding their care plans.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Scheduled appointments for clients with appropriate medical specialists.
- Ensured compliance with state regulations related to healthcare service provision.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Communicated with patients with compassion while keeping medical information private.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Performed administrative tasks and prepared medical information for the clinic to ensure a smooth transition of relevant information.
- Contacted outside medical institutions to obtain medical information prior to, during, and post-clinic, and processed and submitted records into patient records.
- Expedited, time-sensitive schedules, such as same-day tests or consultations.
- Complete a detailed end-of-day summary, and follow the missed appointment policy when patients fail to come to scheduled appointments.
Education
Associate of Applied Science - Business
Dutchess Community College
Poughkeepsie, NY05-1981
Some College (No Degree) - Economics and computer science - 40 credits
State University of NY At Buffalo
Buffalo, NYSkills
- Multidisciplinary team collaboration
- Verbal and written communication
- Conflict resolution
- Care planning
- Time management
- Patient education
- Patient assessment
- Medical terminology understanding
- Organizational standards
- Active listening
- Documentation
- Policy adherence
- Workflow management
- Healthcare
- HIPAA compliance
- Empathy and compassion
- Team collaboration
- Scheduling
Timeline
Care Coordinator
Memorial Sloan Kettering Cancer Center
09.2011 - Current
Associate of Applied Science - Business
Dutchess Community College
Some College (No Degree) - Economics and computer science - 40 credits
State University of NY At Buffalo
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