Suzanne Gennings
Oklahoma City,OK
Summary
Over the years, I have honed my technical skills, HR expertise and management qualities at Paycom and other companies. I thrive when helping people, whether through troubleshooting a detailed system issue, finding creative solutions for clients and employees, or volunteering with nonprofits.
Overview
15
15
years of professional experience
Work History
Benefits Specialist
Paycom
11.2020 - Current
- Consult with client to ensure plan setup configuration meets their needs and will accommodate Paycom system
- Interpret plan documents and complete system set up based on plan documents and best practice
- Coordinate with other Paycom modules (EDI) to insure seamless function
- Coordinate Open Enrollment process for enrollment service clients by creating an experience for employee that is seamless and drives system usage
- Complete full benefit plan data audits for clients, to include producing reports and providing summaries and detail for system reconciliation
- Troubleshoot client benefit plan data problems, involving additional Paycom resources as needed to meet deadlines and resolve issues
- Coordinate multiple client implementations simultaneously, ensuring accurate benefit setup and that all project plan deadlines are met
- Validate and confirm plan build accuracy with client to ensure long-term employee engagement with benefits module
- Coordinates with client and/or broker to collect required documentation for setup, including plan documents and membership census information
Benefits Data (EDI) Specialist
Paycom
02.2018 - 05.2021
- Member of EDI MVP team that worked to reduce backlog of file feeds
- Build file feeds related to new implementations or carrier changes
- Continually test file feeds to ensure accuracy and functionality
- Serve as primary contact for clients, carriers and internal parties on requirements of file feeds
- Serve as primary research and troubleshooting source for files in implementation
- Communicate with customer on status of file
- Work with development in establishing and mapping custom files
- Research, track, and resolve customers' benefits issues
- Assist with Open Enrollment process for all existing clients
- Assist with special projects as needed
Property Damage Insurance/Claims Adjustor
Claims Management Resources, CMR
01.2014 - 01.2018
- Investigated claims issues to determine liability and providing information to parties involved
- Negotiated settlements with insurance companies and liable parties
- Reviewed claim information and requests/researches additional reference material to complete file
- File subrogation packages with insurance companies
- Dispute resolution and response to insurance company/damager objections
- Data Entry into customized claims systems
- Followed claim though to resolution-includes payment or litigation
Body Shop Manager
Cable Motors, Inc.
01.2009 - 01.2014
- Sales and customer service. Customer satisfaction is a priority
- Estimate writing though Mitchell Ultramate and Audatex programs
- Audited Insurance estimates and cleared discrepancies
- Solved operational difficulties while maintaining quality
- Managing personnel and scheduling and payroll
- Improved shops performance and reputation through quality control
- Streamlined staff for increased profits
- Worked with insurance companies to provide best repair solutions to maintain high work standards
- Procured parts and materials required for repairs
Education
Economics
Oklahoma State University
Stillwater, OKSkills
- Data Analysis
- Human Resources
- Interpersonal Communication
- Problem-Solving
- Time and Organizational Management
- Paycom software
- Microsoft Office (Excel, Word, PowerPoint, etc)
- QuickBooks and QuickBooks Pro
- Adobe Photoshop and Illustrator
Timeline
Benefits Specialist
Paycom
11.2020 - Current
Benefits Data (EDI) Specialist
Paycom
02.2018 - 05.2021
Property Damage Insurance/Claims Adjustor
Claims Management Resources, CMR
01.2014 - 01.2018
Body Shop Manager
Cable Motors, Inc.
01.2009 - 01.2014
Economics
Oklahoma State University