Suzanne Gianfrancesco
Ghent,NY
Overview
13
13
years of professional experience
Work History
Will Call Associate
Ginsberg's Foods
Hudson, NY
11.2020 - Current
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Consulted with customers to resolve service and billing issues.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Navigated through computer systems to review information and respond appropriately to customers.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- I took orders in person, generating additional revenue every month.
- Handled payment inquiries and recorded them for the Accounts Receivable department.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Mentored junior team members and managed employee relationships.
- Navigated through computer systems to review information and respond appropriately to customers.
- Adhered to all company policies and procedures when handling customer inquiries or complaints.
- Greeted every customer in a friendly, courteous manner while providing efficient resolution of their issue
Accounts Receivable Clerk
Village Dodge
Hudson, NY
10.2017 - 11.2020
- Reconciled daily cash receipts with bank deposits.
- Reconciled bank statements on a regular basis to ensure accuracy of financial records.
- Reviewed all incoming payments for accuracy before posting them into the general ledger system.
- Responsible for entering customer payments into the accounting software system.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Maintained accurate records of accounts receivable and payable transactions.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Verified accuracy of invoices and account balances.
- Investigated any discrepancies between invoices and purchase orders prior to processing payments.
- Processed posting and reconciling payments and addressed aged receivables.
- Worked closely with internal teams to resolve customer billing and payment issues.
- Reconciled ledger to validate payments accounted for and accurately posted.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Coordinated with sales and customer service departments to resolve billing issues.
- Reconciled customer accounts and resolved discrepancies.
- Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
- Maintained detailed records of all accounts receivable transactions.
- Applied cash receipts and performed daily bank deposits.
- Reconciled computer reports with manually maintained ledgers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Received and recorded cash, checks and transfers.
Floral Merchandiser
Seagroatt Ricardi
Latham , NY
06.2012 - 10.2017
- Developed creative strategies to increase visibility of products on the shelf.
- Maintained cleanliness of work area, including sweeping floors and wiping down counters.
- Organized floral displays to maximize customer appeal and sales.
- Assisted customers with selecting appropriate arrangements for special occasions.
- Conducted weekly inventory checks to ensure sufficient stock levels were maintained.
- Provided feedback on customer preferences for different varieties of flowers.
- Researched current trends in floral design and merchandising techniques.
- Performed regular rotation of merchandise within display cases to ensure freshness.
- Ensured compliance with health codes by cleaning tools used in preparation of bouquets.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Communicated and coordinated planogram execution with store management.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Monitored stock to maintain sufficient quantity of featured product.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Printed labels and tags for for-sale merchandise.
- Built product displays and placed appropriate signage for merchandise.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Set up colorful and inspiring store displays and arrangements.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
Education
High School Diploma -
Hudson High School
Hudson, NY06-1990
Skills
- Customer service
- Billing resolution
- Order processing
- Issue escalation
- Customer relationship management
- Team collaboration
- Communication skills
- Conflict resolution
- Time management
- Mentoring juniors
- Attention to detail
- Problem solving
- Adaptability
- Answering questions
- Record preparation
- Payment processing
- Cash handling
- Call center operations
- Customer service optimization
- Providing customer support
- Complaint resolution
- Problem-solving skills
- Resolving issues
Timeline
Will Call Associate
Ginsberg's Foods
11.2020 - Current
Accounts Receivable Clerk
Village Dodge
10.2017 - 11.2020
Floral Merchandiser
Seagroatt Ricardi
06.2012 - 10.2017
High School Diploma -
Hudson High School