Overview
Work History
Education
Skills
Timeline
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Suzanne Gianfrancesco

Ghent,NY

Overview

13
13
years of professional experience

Work History

Will Call Associate

Ginsberg's Foods
Hudson, NY
11.2020 - Current
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Consulted with customers to resolve service and billing issues.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Navigated through computer systems to review information and respond appropriately to customers.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • I took orders in person, generating additional revenue every month.
  • Handled payment inquiries and recorded them for the Accounts Receivable department.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Mentored junior team members and managed employee relationships.
  • Navigated through computer systems to review information and respond appropriately to customers.
  • Adhered to all company policies and procedures when handling customer inquiries or complaints.
  • Greeted every customer in a friendly, courteous manner while providing efficient resolution of their issue

Accounts Receivable Clerk

Village Dodge
Hudson, NY
10.2017 - 11.2020
  • Reconciled daily cash receipts with bank deposits.
  • Reconciled bank statements on a regular basis to ensure accuracy of financial records.
  • Reviewed all incoming payments for accuracy before posting them into the general ledger system.
  • Responsible for entering customer payments into the accounting software system.
  • Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
  • Maintained accurate records of accounts receivable and payable transactions.
  • Processed invoices, credit memos, and other documents related to accounts receivable.
  • Verified accuracy of invoices and account balances.
  • Investigated any discrepancies between invoices and purchase orders prior to processing payments.
  • Processed posting and reconciling payments and addressed aged receivables.
  • Worked closely with internal teams to resolve customer billing and payment issues.
  • Reconciled ledger to validate payments accounted for and accurately posted.
  • Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
  • Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
  • Coordinated with sales and customer service departments to resolve billing issues.
  • Reconciled customer accounts and resolved discrepancies.
  • Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
  • Maintained detailed records of all accounts receivable transactions.
  • Applied cash receipts and performed daily bank deposits.
  • Reconciled computer reports with manually maintained ledgers.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Received and recorded cash, checks and transfers.

Floral Merchandiser

Seagroatt Ricardi
Latham , NY
06.2012 - 10.2017
  • Developed creative strategies to increase visibility of products on the shelf.
  • Maintained cleanliness of work area, including sweeping floors and wiping down counters.
  • Organized floral displays to maximize customer appeal and sales.
  • Assisted customers with selecting appropriate arrangements for special occasions.
  • Conducted weekly inventory checks to ensure sufficient stock levels were maintained.
  • Provided feedback on customer preferences for different varieties of flowers.
  • Researched current trends in floral design and merchandising techniques.
  • Performed regular rotation of merchandise within display cases to ensure freshness.
  • Ensured compliance with health codes by cleaning tools used in preparation of bouquets.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Communicated and coordinated planogram execution with store management.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Printed labels and tags for for-sale merchandise.
  • Built product displays and placed appropriate signage for merchandise.
  • Scanned shelves and product cases for expired stock to discard outdated items.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Set up colorful and inspiring store displays and arrangements.
  • Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.

Education

High School Diploma -

Hudson High School
Hudson, NY
06-1990

Skills

  • Customer service
  • Billing resolution
  • Order processing
  • Issue escalation
  • Customer relationship management
  • Team collaboration
  • Communication skills
  • Conflict resolution
  • Time management
  • Mentoring juniors
  • Attention to detail
  • Problem solving
  • Adaptability
  • Answering questions
  • Record preparation
  • Payment processing
  • Cash handling
  • Call center operations
  • Customer service optimization
  • Providing customer support
  • Complaint resolution
  • Problem-solving skills
  • Resolving issues

Timeline

Will Call Associate

Ginsberg's Foods
11.2020 - Current

Accounts Receivable Clerk

Village Dodge
10.2017 - 11.2020

Floral Merchandiser

Seagroatt Ricardi
06.2012 - 10.2017

High School Diploma -

Hudson High School

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Suzanne Gianfrancesco