Suzanne Graciale
Lynn,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction.
Overview
24
24
years of professional experience
Work History
Member Service Representative
RiverWorks Credit Union
08.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Opened customer accounts and provided deposit and withdrawal receipts.
Bar Manager
Swampscott VFW
06.2015 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Improved customer service rankings by resolving issues quickly and accurately.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Mutual Clerk
Suffolk Downs
10.2000 - Current
- Facilitated dispute resolution between patrons when necessary, maintaining a calm demeanor under pressure situations.
- Built rapport with regular customers, fostering a sense of community within the venue environment.
- Streamlined end-of-shift procedures by accurately balancing cash drawers before closing time every day.
- Promoted positive customer interactions through excellent communication skills and problem-solving abilities.
- Moved currency, coins and chips following exact security protocols.
- Actively participated in ongoing professional development opportunities, staying up-to-date with industry trends and best practices.
- Improved operational efficiency by maintaining clean and organized workstations at all times.
- Ensured compliance with state gaming regulations through diligent record-keeping and reporting tasks.
- Reduced errors in transaction processing by consistently verifying wagers, tickets, and payouts.
Education
High School Diploma -
East Boston High School
86 White St, East Boston Ma05-1991
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- I Banking
- I Dentifi
- Clients Central
- COCC
- Verafin
- FIS
- Account reconciliation
- Document processing
- Payment processing
Timeline
Member Service Representative
RiverWorks Credit Union
08.2024 - Current
Bar Manager
Swampscott VFW
06.2015 - Current
Mutual Clerk
Suffolk Downs
10.2000 - Current
High School Diploma -
East Boston High School
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