Suzanne Graciale
Lynn,MA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service/Teller position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Bank Teller
RiverWorks Credit Union
08.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Educated customers on online banking and mobile banking applications.
- Cross-sold credit cards, loans and other bank products.
- Processed applications for new accounts.
- Received loan and utility payments, sending funds to correct destinations.
- Executed wire transfers, stop payments and account transfers.
- Monitored and verified suspicious activity on customer accounts.
- Handled various accounting transactions.
Mutual Clerk
Suffolk Downs
10.2000 - Current
- Streamlined end-of-shift procedures by accurately balancing cash drawers before closing time every day.
- Facilitated dispute resolution between patrons when necessary, maintaining a calm demeanor under pressure situations.
- Achieved high levels of accuracy by closely monitoring betting odds, changes, and race results.
- Moved currency, coins and chips following exact security protocols.
- Trained, oriented and mentored new cashiers in money handling and cage security procedures.
- Protected customers by following information security procedures and maintaining confidentiality of transactions.
- Performed check cashing for customers based on company policies.
- Monitored customer transactions to detect suspicious or fraudulent activity.
- Understood and consistently followed gaming commission rules governing establishment activities.
- Helped patrons access funds by cashing checkers and processing credit card advances.
Bar Manager
Swampscott Post VFW
06.2015 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Followed strict recipes and drink measurements to minimize product used.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
High School Diploma -
East Boston High School
Boston, MA06.1991
Timeline
Bank Teller
RiverWorks Credit Union
08.2024 - Current
Bar Manager
Swampscott Post VFW
06.2015 - Current
Mutual Clerk
Suffolk Downs
10.2000 - Current
High School Diploma -
East Boston High School
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