Suzanne Griffin
Phoenix,AZ
Summary
Empathetic and adaptable professional with extensive experience in customer care. Recognized for strong communication and problem-solving skills, contributing to high customer satisfaction and streamlined service interactions. Committed to delivering tailored support and achieving exceptional service outcomes.
Overview
18
18
years of professional experience
Work History
Customer Care Consultant
American Express, Global Commercial Services
Phoenix, AZ
06.2008 - Current
- Successfully resolved intricate customer inquiries, resulting in high satisfaction through strategic problem-solving techniques. Facilitated travel reservations, card servicing, and concierge services to streamline customer interactions.
- Engaged with cross-functional teams to improve service delivery, focusing on process efficiency and enhancement.
- Developed comprehensive travel plans to facilitate worldwide exploration.
- Provided tailored support through high-volume inbound calls and emails, maintaining compliance with American Express's quality expectations.
Education
Associate of Science - Business Administration And Marketing
Southeastern Community College
Burlington, IA09-2017
Skills
Active listening
Empathy
Communication
Patience
Problem-solving
Time management
Adaptability
Accomplishments
Have received scores of 100% consistently on customer surveys.
Have a 89.7% vibe rating on call monitors.
Languages
English
Full Professional
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Documenting and sharing travel experiences
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Horseback Riding
- Reading
- Swimming
- Animal Care
- I enjoy cooking for friends and family gatherings
- Fashion and Style
- Drawing and Painting
- Animal Welfare Advocacy
- Adventure Travel
- Volunteer Work
- Bread Making
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Artificial Intelligence (AI) and Machine Learning
- Personal Development and Self-Improvement
- I like trying new recipes and food trends
- Environmental Stewardship
- Genealogy
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Historical Exploration
- Strategy Games
- Food Tourism
- Crafting and DIY Projects
- Music
- Offering time and support to shelters for the homeless, women, and animals
- Volunteering
- I enjoy helping others and giving back to the community
Timeline
Customer Care Consultant
American Express, Global Commercial Services
06.2008 - Current
Associate of Science - Business Administration And Marketing
Southeastern Community College