Suzanne Griffitts

• Took an active role in meetings with the general public and local policyholders to discuss changes in the Timber Buyers Act and Administrative Rules.
• Managed forestry preservation through education on best forest management practices and increasing the public's knowledge of timber harvesting and its role in conservation.
• Collaborated with fellow personnel and other stakeholders to develop and implement strategic initiatives focused on managing harvests including on State properties.
• Regulated timber buying by issuing permits, checking for compliance with standards, and helping landowners plan and organize timber harvesting.
• Answered questions and responded to public calls about wildlife conflicts, species concerns, and tree harvesting management issues.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Coordinated with federal land managers and other agencies and organizations to manage and protect forests.
• Maintained energy and enthusiasm in a fast-paced environment.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Offered friendly and efficient service to customers, and handled challenging situations with ease.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Managed forestry resources through prescribed fire, herbicide use, or targeted timber harvesting.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Coordinated with land managers and other agencies and organizations to manage and protect forests.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Offered friendly and efficient service to customers, and handled challenging situations with ease.
• Answered questions and responded to public calls about wildlife conflicts, species concerns and range management issues.
• Examined effects of climate change and how altered weather patterns could negatively impacted animals, birds and other species across forested areas.

• Analyzed and interpreted the Laws and Administrative Rules governing activities for hunting, fishing, and boating in Illinois, for the public, including vendors, outfitters, and any other entity doing business with IDNR.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in person to provide information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Organized, stored, and retrieved files to enhance daily operations and support customer needs.
• Delivered clerical support by handling a range of routine and special requirements.
• Processed payments and documented account changes for financial accuracy and transparency.
• Developed correspondence letters, memos, and emails.
• Collaborated inter-departmentally to assist with workflow and gather reports and data to achieve objectives.
• Supported agency with proactive correspondence management, document coordination and customer relations.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
• Managed smooth processing of applications and licensing paperwork to support office productivity.

• Completed clerical tasks such as filing, copying and distributing mail.
• Delivered clerical support by handling range of routine and special requirements.
• Imaging of permit applications, maps and documents related to Land Reclamation (abandoned mines).
• Executed record filing system to improve document organization and management.
• Developed correspondence letters, memos and emails.

• Completed clerical tasks such as filing, copying and distributing mail.
• Organized, stored and retrieved files to enhance daily operations and support customer needs.
• Provided clerical support to agency employees by copying, faxing and filing documents.
• Managed smooth processing of imaging permit inspections to support productivity.

• Worked as a substitute for Pre-K aged children through High School as a classroom teacher, individual/group aid, and specialists(Music, Phys Ed, Art, Mixed Media)
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
• Supervised lunchroom and recess activities.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Took notes and prepared reports on school day activities to provide to primary teacher.
• Kept accurate and current attendance records and assignment sheets to maintain file compliance.
• Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
• Provided instruction for students in core subject areas.
• Helped students develop life-long learning skills and good study habits.
• Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
• Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
• Leveraged classroom discussion strategies to engage students, promote topics, and boost learning opportunities.
• Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.

Compiled public comments regarding Fracking in Illinois and developing a database of those comments.

• Managed complex calendar scheduling with focus on proper allocation of executive availability.
• Contributed to smooth business operations by planning and organizing meetings and conferences.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Coordinated travel arrangements by booking airfare, hotel and ground transportation.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Prepared meeting agendas and briefing papers for members of board of directors and executive team.
• Orchestrated successful conferences and associated travel for speakers and attendees.
• Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
• Researched, proposed and implemented vendor agreements to decrease costs and improve services.
• Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.

• Database entries verifying names, addresses and beneficiaries from paper insurance policies from the 1800's to present day in order to establish potential beneficiaries
• Completed data entry tasks with accuracy and efficiency..
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Compiled data and reviewed information for accuracy prior to input.

• Converted old Word Perfect database to Word files.
• Prepared meeting materials and took clear notes to distribute to stakeholders. including the Director's office
• Completed clerical tasks such as filing, copying, and distributing mail.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Organized, stored, and retrieved files to enhance daily operations and support customer needs.
• Developed correspondence letters, memos, and emails.
• Received and routed business correspondence to the correct staff members.
• Delivered clerical support by handling a range of routine and special requirements.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.

• Receptionist for three agencies, Ill Dept on Aging, IDNR, and Dept of Public Health
• Telephone Operator for IDNR
• Scheduled eleven conference/meeting rooms
• Interacted with customers by phone, email or in person to provide information on the organization.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.

• Prepared meeting materials and took clear notes to distribute to stakeholders. including the Director's office
• Completed clerical tasks such as filing, copying, and distributing mail.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Organized, stored, and retrieved files to enhance daily operations and support customer needs.
• Developed correspondence letters, memos, and emails.
• Received and routed business correspondence to the correct staff members.
• Delivered clerical support by handling a range of routine and special requirements.
• Interacted with customers by phone, email or in-person to provide information.
• Responded to inquiries from callers seeking information.

• Programmed and maintained phone systems, copiers, and faxes.
• Ran a Press Release Service
• Sold newspaper advertising and placed nationwide advertisements, creating a promotion, and program literature for the advertising department.
• Offered office-wide software support and training, troubleshooting issues, and optimizing usage.
• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
• Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
• Organized weekly staff meetings and logged minutes for corporate records.
• Coordinated travel arrangements by booking airfare, hotel and ground transportation.
• Managed Access databases converting complex data into easy-to-interpret data.
• Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Generated reports and typed letters in Word and prepared PowerPoint presentations, cataloged/documented contest entries and awards in Access and Excel.
• Prepared entries for contest judging in other states, including packaging, organizing, and administrating the contest, which cumulated into two conventions a year with program awards.
• Managed coordination of sponsorship of plaques and sales of donated art.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

• Processed criminal incident reports, traffic citations, accident reports, criminal histories, expungements, civil summons, orders of protection, and warrants.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Trained co-workers and Springfield Police in using the C.R.I.M.E.S data management software.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.

Maintained breeding and racing records for horses, processed payroll/bonus checks for employees, and broke and trained yearlings for racing every Spring.

Received awards for Breeding & Racing, including Filly of the Year in two separate racing programs two years in a row(Midwest & Big Ten).