Suzanne Grover
Marlow,NH
Summary
Driven professional with a proven track record at ICU Medical, enhancing operational efficiency and customer satisfaction through strategic planning and continuous improvement initiatives. Skilled in Microsoft Excel and effective communication, adept at fostering collaborative environments and streamlining workflows. Demonstrated ability to develop and implement strategic plans, significantly contributing to company objectives.
Overview
37
37
years of professional experience
Work History
Quality, Supply Chain Coordinator
ICU Medical
05.1987 - 06.2024
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Collections Specialist
Cusag
02.2021 - 02.2022
- Customer Service
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Maintained compliance with state and federal regulations during all collection's activities, ensuring ethical business practices.
- Part Time job 15 hrs. a week.
Customer Service
JCP
07.2019 - 10.2021
- Met customer service expectations through problem resolution, daily communication and follow-up, boosting customer service scores.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Built positive relationships with customers by providing exceptional customer service when I worked in the Jewelry Department.
- Part Time Job, worked nights and weekends
Education
No Degree -
Keene High School
Keene, NH 0343106.1984
Skills
Worked with
- Microsoft Word,
- Excel,
- PowerPoint,
- Teams
- Outlook
- Oracle System
- Some Banking Systems
- Cashier Experience
Timeline
Collections Specialist
Cusag
02.2021 - 02.2022
Customer Service
JCP
07.2019 - 10.2021
Quality, Supply Chain Coordinator
ICU Medical
05.1987 - 06.2024
No Degree -
Keene High School
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