Suzanne Guy

SR. Billing Coordinator

Trubridge

09.2004 - Current

Streamlined billing processes by implementing efficient software solutions, resulting in reduced processing time and improved accuracy.
Enhanced client satisfaction by promptly addressing and resolving billing disputes and discrepancies.
Collaborated with cross-functional teams to implement process improvements for better invoice management and tracking.
Optimized revenue collection by closely monitoring outstanding invoices and coordinating with clients for timely payments.
Trained junior staff members on best practices for billing, ensuring a consistently high level of expertise across the team.
Maintained up-to-date knowledge of industry regulations and standards, ensuring compliance in all billing activities.
Provided excellent customer service while addressing client inquiries regarding account balances or invoice details.
Researched and resolved billing discrepancies to enable accurate billing.
Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Provided excellent customer service, developing and maintaining client relationships.
Monitored customer accounts to identify and rectify billing issues.
Worked with multiple departments to check proper billing information.
Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Developed and maintained billing procedures to make timely payments.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Interceded between employees during arguments and diffused tense situations.