Summary
Overview
Work History
Education
Skills
Timeline
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Suzanne Haas

Pensacola

Summary

Dynamic customer service professional with a strong work ethic and integrity, honed at Alorica. Proven ability to resolve conflicts and enhance customer loyalty through empathy and active listening. Skilled in cash handling and POS operations, consistently maintaining accuracy and efficiency in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Cashier

Wallace Oil
04.2025 - 08.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Customer Service Representative

Alorica
08.2021 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Managed timely and effective replacement of damaged or missing products.

Delivery Driver

Domino's Pizza
06.2021 - 11.2021
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Folded pizza boxes to keep up with stock
  • Maintained janitorial services for restrooms and store

Subcontractor

REO Construction and Repairs LLC
09.2017 - 03.2020
  • Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
  • Worked closely with homeowners to ascertain specifics of project.
  • Supervised additional subcontractors and craftsmen.
  • Resolved conflicts among team members swiftly, maintaining positive and productive work environment.
  • Demolition of interior of homes
  • Painted walls and trim

Education

High School Diploma -

Escambia High School
Pensacola, FL
01-2009

Bachelor of Administration - Business Administration

Southern New Hampshire University
05-2029

Skills

  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Customer relations
  • Conflict resolution
  • POS system operations
  • Attention to detail
  • Daily reporting
  • Multitasking and organization

Timeline

Cashier

Wallace Oil
04.2025 - 08.2025

Customer Service Representative

Alorica
08.2021 - 11.2021

Delivery Driver

Domino's Pizza
06.2021 - 11.2021

Subcontractor

REO Construction and Repairs LLC
09.2017 - 03.2020

High School Diploma -

Escambia High School

Bachelor of Administration - Business Administration

Southern New Hampshire University

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