Suzanne Hall
6980 Se 171st Ct
Summary
Dynamic professional with extensive experience as an Emergency Telecommunicator at Marion County Public Safety, excelling in call prioritization and stress tolerance. Proven track record of enhancing response times and training new staff, while fostering teamwork and collaboration in high-pressure environments. Adept at managing multi-line telephone systems and ensuring public safety.
Professional communicator with proven track record in critical operations and emergency response environments. Expertise in managing high-stress situations with focus on precise information relay and coordination. Known for fostering team collaboration and adapting to dynamic circumstances, ensuring efficient and effective outcomes. Reliable and calm under pressure, with key skills in multitasking and clear communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Emergency Telecommunicator
Marion County Public Safety
09.2020 - Current
- Operated multi-line phone systems to efficiently manage incoming emergency calls.
- Coordinated communication between first responders and dispatchers during critical incidents.
- Monitored radio communications to ensure timely response to public safety emergencies.
- Maintained detailed logs of calls and responses to support accurate record-keeping.
- Trained new telecommunicator on protocols, software, and emergency response procedures.
- Enhanced response times by implementing streamlined call-handling techniques across the team.
- Collaborated with law enforcement agencies to improve inter-agency communication strategies.
- Kept calm under pressure, efficiently handling multiple incoming calls simultaneously during peak hours.
- Assisted in the training of new telecommunicators, sharing expertise on best practices for successful call management and dispatching procedures.
- Assisted in resolving customer complaints and grievances.
Sales Assistant Manager
Champion Rental Purchase
04.2016 - 01.2021
- Assisted customers with product selection and rental agreements, enhancing overall client satisfaction.
- Managed inventory levels, ensuring accurate product availability for customer needs.
- Trained new staff on operational procedures and customer service protocols, fostering team efficiency.
- Processed transactions using point-of-sale systems, maintaining accuracy in financial reporting.
- Resolved customer inquiries efficiently, contributing to improved retention and loyalty rates.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Developed loyal customer base by providing consistent, high-quality service.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Correctional Officer
Florida Department Of Corrections
07.2016 - 04.2019
- Supervised inmate activities to ensure safety and security within facilities.
- Conducted regular inspections of premises to maintain compliance with regulations.
- Collaborated with law enforcement agencies during emergency situations to enhance response efforts.
- Trained new officers on operational procedures and safety protocols for efficient teamwork.
- Implemented conflict resolution techniques to de-escalate potential disturbances among inmates.
- Monitored inmate behavior through surveillance systems, ensuring adherence to facility rules.
- Prepared detailed reports on incidents, maintaining accurate records for administrative review.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Education
Associate of Science - Business Management
CFCC
Ocala, FLCertificate of Technical Studies - Correctional Officer
CFCC
Ocala, FL01-2017
Citification - Certified Nursing Assistant
Jefferson County Boces
Watertown, NYHigh School Diploma -
Copenhagen Central School
Copenhagen, NY06-2008
No Degree - Culinary Arts
Lewis County Boces
06-2008
Skills
- Call prioritization
- Inbound customer service
- Outbound sales
- Public safety awareness
- Stress tolerance
- Information gathering
- Typing speed
- Multi-line telephone systems
- Response trees
- Deescalation
- Disaster response
- Teamwork
- Teamwork and collaboration
Certification
Department of Health Cert.
CPR
EFD EMD & EFD Cert
Timeline
Emergency Telecommunicator
Marion County Public Safety
09.2020 - Current
Correctional Officer
Florida Department Of Corrections
07.2016 - 04.2019
Sales Assistant Manager
Champion Rental Purchase
04.2016 - 01.2021
Associate of Science - Business Management
CFCC
Certificate of Technical Studies - Correctional Officer
CFCC
Citification - Certified Nursing Assistant
Jefferson County Boces
High School Diploma -
Copenhagen Central School
No Degree - Culinary Arts
Lewis County Boces
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