Suzanne Hartley-Burke
Sterling Heights,MI
Summary
Proven Office Manager with a track record of enhancing productivity and fostering professional relationships at ADDapt. Skilled in document preparation and customer service, I significantly minimized patient wait times while maintaining high-quality care standards. A dedicated team player, I excel in organizing and managing complex schedules, demonstrating exceptional organizational abilities and a commitment to efficiency. Reliable Administrative Assistant with proven track record of supporting academic leadership and streamlining administrative processes. Managed schedules, coordinated events, and facilitated communication between departments to ensure smooth operations. Demonstrated proficiency in organizational and multitasking skills to handle various administrative tasks efficiently.
Overview
35
35
years of professional experience
Work History
Administrative Assistant to the Dean
Macomb Community College
10.2022 - Current
- Enhanced office productivity by managing the Dean''s calendar, scheduling appointments, and organizing meetings.
- Coordinated logistics for conferences and seminars hosted by the department, securing venues and liaising with vendors as necessary.
- Arranged programs and events with guest speakers and catering.
- Transcribed and organized meeting minutes for various committees.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Administrative Assistant
Fresenius Kidney Care Dialysis
11.2016 - 10.2022
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Office Manager
ADDapt, Dr. Melhim Restum Ph.D.
04.2011 - 02.2016
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
Education
No Degree - Legal Secretary
Dorsey Business School
Roseville, MIAssociate of Science - Human Services
Bryant And Stratton College
New York, NY05-2022
Skills
- Strong Organization
- Document Preparation
- File Management
- Meeting Scheduling
- Calendar Management
- Customer Service
- Dedicated Team Player
- Scheduling and calendar management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant to the Dean
Macomb Community College
10.2022 - Current
Administrative Assistant
Fresenius Kidney Care Dialysis
11.2016 - 10.2022
Office Manager
ADDapt, Dr. Melhim Restum Ph.D.
04.2011 - 02.2016
No Degree - Legal Secretary
Dorsey Business School
Associate of Science - Human Services
Bryant And Stratton College
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