Proven track record of enhancing customer satisfaction and maintaining high standards of care and cleanliness at Buckingham BBQ. Adept at conflict resolution and time management, I excel in fast-paced environments, ensuring both safety and efficiency. Demonstrated ability to build trust with clients, showcasing reliability and compassion in every interaction.
Hi, I’m
Suzanne Hedrick
Springfield ,MO
Summary
Overview
10
years of professional experience
Work History
Kenneth Girten
Babysitter
01.2024 - 05.2024
Job overview
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Assisted children with homework assignments and special projects across different subjects.
Buckingham BBQ
Crew Member
08.2023 - 10.2023
Job overview
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Salem Care Center
CNA
10.2010 - 05.2018
Job overview
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
Education
St. James High School St. James MO
University Overview
Skills
- Time Management
- Strong Work Ethic
- Reliability
- Following Directions
- Dependability
- Flexible scheduling
- Maintaining safe environment
- Conflict Resolution
- Managing routines
- Housekeeping
- Patience and Empathy
- Patient Care
- Compassion and Empathy
- Maintaining confidentiality
- Reliable team player
- Customer Service
- Customer Assistance
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Product restocking
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Babysitter
Kenneth Girten
01.2024 - 05.2024
Crew Member
Buckingham BBQ
08.2023 - 10.2023
CNA
Salem Care Center
10.2010 - 05.2018
St. James High School
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